Job Description

Business Analyst - Fraud Strategy

Description

This individual contributor role will be responsible for helping manage fraud prevention/detection strategy and policy in the Commercial Cards environment. The position will be responsible for analyzing and investigating fraud behaviors in Commercial Card, working with Citi Partners and Fraud Early Warning Operations staff to understand attacks, and develop recommendations to detect and avoid similar events in the future. This position is responsible for formula development to mitigate fraud losses. This position will interface between other functional areas including Fraud Early Warning Operations, Security Operations, Citi Investigative Services, Citi Cyber Intelligence Center, Client Account Managers, and others.

In an individual contributor role, functions as a lead contributor with significant knowledge of fraud exposure as it relates to broad department activities.

Evaluates risk and return measures/reports and interprets results.

Develops and maintains processes to mitigate fraud losses with a focus on client experience.

Identifies reputational risk and its operational /financial cause/effects.

Assist with system improvements to strengthen overall fraud detection capacity.

Manages situations that create risk and legal liabilities for Citi.

Develop targeting methods, strategies, and models by segmenting client spend patterns and behaviors through statistical techniques and data mining.

Makes decisions in a timely manner, balancing a need for action with a need for analysis.

Understands businesses processes, risks and can identify control issues

Probes beyond symptoms to determine the underlying causes of problems.

Uses tools and techniques to effectively identify and assess trends and risks.

Identifies issues and outlines scope.

Possesses strong institutional knowledge.

Knowledgeable about Commercial Cards processes.

Strong investigative skills.

Anticipates and responds to client needs.

Supports diversity by actively building and cultivating strong connections and partnerships across the business/region.

Qualifications

Bachelor's degree - preferred

Bankcard fraud management or fraud investigations experience

Ability to work independently and influence others

TSYS/Cardguard knowledge- preferred

Commercial Cards experience - preferred

Strong project management ability

Good presentation skills

Data mining/statistical analysis skill strongly preferred

Leadership potential

Education Level: High School Diploma/GED

Primary Location: NAM-USA-FL-Jacksonville

Schedule: Full-time

Shift: Day Job

Employee Status: Regular

Travel: Yes, 10% of the time

Relocation: No

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Job Family Group:

Customer Service

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Job Family:

Institutional Customer Service

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Time Type:

Full time

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries (Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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