PT Customer Center Supervisor
Posted on: 6 Feb 2021
Minneapolis, MN
Job Description
Job Summary
Customer Counter is a Will Call center that holds packages for UPS customers for five working business days. the Customer Counter is a customer facing facility that is open 6 days a week. Mon-Fri 8am to 8pm and Saturdays 10am to 1pm. Aside of holding will call packages, many skills are needed. The Customer Counter is a fast paced, under pressure, environment. One must have the ability to handle various situations all at once. This includes the following: shipping packages, properly packing packages, understanding ETT and UDC, delivering correct packages to consignee, attention to detail, searching for packages on package trucks/ slides/ cages/ offices, etc; dealing with customer compleints/ issues and resolve, leading and managing team, ensuring the flow of the Counter is going smoothly overall. Supervisor is responsible for ensuring there is a full staff int he evening and resolving all employees and customers issues when applicable
Job Duties
* Train and hire new employees (contingent and UPSers)
* Post employees weekly schedule
* Handle customers concerns and resolve
* Complete end of day reports daily
* Check emails daily
* Cash control/ monthly cash turn in
* Complete Conveyor Securing and Guard Inspection daily report
* Tasks all evening employees with end of day duty responsibilities
* All other duties, tasks, complete as needed
* Must be able to work Saturdays
Preferred Skill and Experience
* External customer service skills
* Interpersonal communication skills
* Ability to use DIAD boards
* Attention to detail
* Basic Computer skills
* Patience with staff and customers
* Problem solver and quick decision maker
* Multi-task and ability to work quick under pressure and efficiently
* Ability to lead and train employees
* Understanding Haz-Mat materials
* Proper shipping procedures/ understanding i-ship/ cash control/ credit card maching and printing lables
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
United Parcel Service
Atlanta, GA
United Parcel Service, Inc. provides letter and package delivery, specialized transportation, logistics, and financial services. It operates through three segments: U.S. Domestic Package, International Package, and Supply Chain & Freight. The U.S. Domestic Package segment offers time-definite delivery of letters, documents, small packages, and palletized freight through air and ground services in the United States. The International Package segment provides guaranteed day and time-definite international shipping services in Europe, the Asia Pacific, Canada and Latin America, the Indian sub-continent, the Middle East, and Africa.
This segment offers guaranteed time-definite express options, including Express Plus, Express, and Express Saver. The Supply Chain & Freight segment provides international air and ocean freight forwarding, customs brokerage, distribution and post-sales, and mail and consulting services in approximately 220 countries and territories; and less-than-truckload and truckload services to customers in North America.
This segment also offers shipping, visibility, and billing technologies; and insurance, financing, and payment services. The company operates a fleet of approximately 123,000 package cars, vans, tractors, and motorcycles; and owns 47,000 containers that are used to transport cargo in its aircraft. United Parcel Service, Inc. was founded in 1907 and is headquartered in Atlanta, Georgia.
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IndustryTransport/Delivery Services
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No. of Employees248,150
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Website
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Jobs Posted560
