Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work(sm).

As a UX Engineer, this is a rare opportunity to be part of dedicated team responsible for information architecture redesign of a complex enterprise healthcare intranet. The successful candidate will have a solid foundation in information architecture principles, a command of HCI (human computer interaction) principles, and a track record of effectively delivering project work from ideation to implementation. Must be able to guide clients through business and content requirements definition, facilitate user interviews, and advocate for user-centered design through empirical evidence gathering.

Primary Responsibilities:

* Develop a deep understanding of the customers and end users, including needs and pain points and how they interact with the product
* Support lead designer in facilitation and of workshops with stakeholders and content owners to articulate business requirements and content requirements
* Conduct content inventory and gap analysis, facilitate authoring teams as they perform content auditing
* Work with team to help define a user-centered organization scheme that meets defined business goals, supports relevant content types (e.g., fragments, text, PDF, multimedia, applications), and has coherent relationship to enterprise product taxonomy
* Partner with researcher as team conceptualizes, tests, refines, and articulates information architecture elements including global, local/secondary, contextual, and persistent navigation patterns
* Deliver information architecture artifacts including blueprints/site maps, taxonomy/controlled vocabularies
* Partner with marketers and content strategists on metadata strategy, SEO
Partner with engineering on content management and search engine configuration
* Advise on labeling and iconography
* Collaborate with interaction designers to ensure information architecture/navigation is incorporated into their design deliverables
* Partner with UX designers and engineers to resolve any information architecture issues that emerge as site is fleshed out

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree in Information Science, Technical Writing, Human-Computer Interaction, or related field or equivalent experience
* 3+ years relevant work experience in a digital design context; large enterprise experience preferred
* Demonstrated skill producing the following types of UX deliverables: conceptual diagrams, information architecture blueprints, wireframes, clickable prototypes
* Experience working collaboratively with Agile delivery teams
* Excellent project management skills, including the ability to work independently and manage multiple projects concurrently
* Ability to work in dynamic, often ambiguous conditions requiring rapid transitions
* Ability to get up to speed with new material and tools quickly
* You will be asked to perform this role in an office setting or other company location.
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Experience with Sketch/Invision/Axure preferred
* Experience with empirical evidence gather tools (such as MUIQ, UserTesting, UserZoom, Optimal Workshop) preferred
* Healthcare Industry experience a plus

Soft Skills:

* Excellent presentation and interpersonal skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
* Strong relationship building skills and an ability to empathize with clients, co-workers, and users

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Key Words: Optum, Optum Technology, UX Engineer, conceptual diagrams, information architecture blueprints, wireframes, clickable prototypes, portfolio, Eden Prairie, MN, Minnetonka, MN