Job Description

Position Description:

UnitedHealth Group is seeking a Customer Insights Senior Analyst to join our team. This position will contribute to our Strategic Insights team, which has an increasingly important leadership role in driving growth for UnitedHealth Group and enabling our mission to help people to live healthier lives.

This role will support strategic insight initiatives that have visibility across various Optum Heath business divisions with a focus on experience measurement and highly visible Net Promoter Score (NPS) programs across products for consumer and clients.

Primary Responsibilities:

* Cultivate relationships with internal business partners to understand business needs and gain alignment on NPS research efforts
* Develop and implement research plans (with emphasis on NPS surveys) that bring insights and new learning into the organization across Optum Health businesses
* Manage overall projects including sampling and survey design, execution, and reporting
* Oversee vendor deliverables to ensure quality output
* Analyze survey data to identify themes and ways to improve the customer experience and NPS
* Collaborate with other functional teams to compile findings from various sources and uncover broader and deeper insights
* Develop business recommendations and action steps to improve customer experience
* Present data and recommendations in a manner that is easy to understand and drives change within the organization
* Provide analysis and reporting for ad-hoc requests from internal clients
* Contribute to the success of a strong strategic insights group as a collaborative team member

Required Qualifications:

* Bachelor's degree or equivalent work experience
* 2+ years of experience with primary marketing research
* 4+ year of experience analyzing data
* Strong project management skills with exceptional attention to detail
* Advanced skills in Microsoft Word, Excel, and PowerPoint
* You will be asked to perform this role in an office setting or other company location.
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Preferred Qualifications:

* 4+ years of experience with primary marketing research
* Ability to work collaboratively across business lines, functions, and seniority levels
* Critical thinker and problem solver with passion for turning data into insights
* Strong analytical and problem-solving abilities
* Effective presentation skills
* NPS Exposure
* Ability to work collaboratively across business lines, functions, and seniority levels
* Critical thinker and problem solver with passion for turning data into insights
* Strong data visualization abilities
* Master's Degree in Marketing Research or business-related field

Soft skills:

* Strong communicator comfortable sharing insights with leaders across the organization
* Excellent organizational skills with a focus on accuracy and attention to detail

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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