Job Description

Description

Senior Wellness Coordinators provide telephonic care coordination for enrollees.

You'll enjoy the flexibility to telecommute* from within the state of Washington as you take on some tough challenges.

Primary Functions

* Make outbound calls to members who are identified with Behavioral Health needs.
* Complete telephonic assessments to identify care needs.
* Contact providers and document aftercare appointments in system.
* Contact members post-hospitalization to ensure understanding of aftercare plan and provide assistance with any additional behavioral health needs.
* Assist member with appropriate community support services.
* Partner with licensed Care Coordination Advocates on member support and advocacy.
* Other duties as assigned.

Daily Practices:

* Excellent customer service and advocacy skills
* Excellent interpersonal and problem-solving skills with the ability to use community and network resources to meet members' needs.
* Strong oral and written communication skills
* Strong spelling and ability to type 30-40+ wpm accurately
* Excellent time management with the ability to be flexible in a dynamic environment
* Effective at organizing, prioritizing, and following through on tasks in a timely fashion
* Strong team player with a willingness to learn
* Able to manage confidential issues with members and providers
* Initiative in achieving individual, team, and organizational goals and objectives

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development.

Required Qualifications:

* High School Diploma / GED
* Live in state of Washington
* 2+ years of Managed care experience
* 2+ years of customer service experience
* 2+ years of Medical / Behavioral setting experience (i.e. hospital, managed care organization, or joint medical / behavioral outpatient practice)
* 2+ years of community-based resources and services.
* 2+ years of Microsoft Office experience (including Word, Excel, PowerPoint and Outlook)
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Bachelor's Degree (or higher) in social work, psychology or related field
* 2+ years of Dual diagnosis experience with mental health and substance abuse
* 2+ years of Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
* 2+ years of Experience working with low - income populations
* 2+ years of Experience working with the aged, blind or disabled
* 2+ years of Experience working with the Medicaid population

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Transitioned our new hire training classes to be conducted virtually
* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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