Job Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Financial discipline and accountability count more today than ever. Which is why your performance and innovation will find a reception here like nowhere else as you help people live healthier lives while doing your life's best work.(sm)

Primary Responsibilities:

* Responsible for planning, monitoring and evaluation of the functions of the Accounts Receivable Department to meet performance goals. Provide training, direction, and support to staff
* Proactively identify solutions; workflow and processes for improved departmental performance
* Create and follow SOPs to ensure compliance with governmental and organizational billing regulations and policies
* Responsible for day to day operations of the Accounts Receivable/Payable Department including but not limited to interviewing, training, supervision, counseling and evaluation of A/R staff, achieving departmental performance goals and implementing processes for continued performance
* Supervise the month end close process including preparation and analysis of month end revenue and A/R reports for senior management
* Review and approve all departmental activities including but not limited to write-off and refund request, cash posting reports and correspondence logs
* Audits, Identifies and reports billing and collection trends and issues on a regular basis to senior management
* Review outstanding A/R balances monthly and assist management with collection analysis
* Monitor department adherence to federal, state and company billing compliance policies
* Ensure that written policies and procedures are developed, updated and reviewed annually
* Work in coordination with offshore team
* Ensures job aids are available for account resolution that are in compliance with OPTUM360 and Government policy
* Establishes and maintains professional and effective relationships with peers, payers, patients and other stakeholders; serves as liaison with various internal departments / staff / providers in coordinating and troubleshooting various revenue cycle-related issues
* Performs other activities and responsibilities as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Highschool diploma/GED or above
* 2 years of Medical Revenue Cycle Management experience
* 2 years of supervisory experience in healthcare
* 1 or more years of experience with GE Centricity Business Flowcast and Epic
* You will be asked to perform this role in an office setting or other company location
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* 3 or more years of healthcare accounts receivable experience
* Data analysis and trending experience
* Proficient with the Microsoft Office Suite

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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