Job Description

Careers with OptumRx. We're one of the largest and most innovative pharmacy benefits managers in the US, serving more than 12 million people nationwide. Here you'll fill far more than prescriptions. As a member of one of our pharmacy teams, you're empowered to be your best and do whatever it takes to help each customer. You'll find unrivaled support and training as well as a wealth of growth and development opportunities driven by your performance and limited only by your imagination. Join us. There's no better place to help people live healthier lives while doing your life's best work.(sm)

As a Pharmacy Care Coordinator, your contributions will extend beyond fulfilling prescriptions. You'll be responsible for order and data entry, third party adjudication, and scheduling payments and deliveries over the phone with patients. Along the way, you'll discover the training, support and career opportunities you'd expect from a Fortune 6 leader.

Primary Responsibilities

* Ensure patients are supported by setting up delivery and following escalations through to resolution
* Respond professionally and appropriately when handling difficult situations and ensure patient experience is exceptional
* Handle communication between operations and sales
* Work as a liaison with operations partners to advise of any patient or practice concerns and issues
* Identify and notify sales and provider when a patient is not responding
* Review medical case notes to determine on-going medication treatment plan and project future medication costs
* Review medication regimen for disease state for LTC facilities/hospice care/RN case managers/Medical Directors/clients and provide summaries and guidance on future medication plans. Advice may include alternate drug therapies, stopping a medication and/or lower cost alternative
* Working an 8-hour shift Monday - Friday anytime between 7 am - 7 pm CST

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* High School Diploma / GED (or higher)

Preferred Qualifications:

* 6+ months of Call Center experience
* Unrestricted Pharmacy Technician license in your state of residence (either Arizona or California)

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: health care, healthcare, Managed Care, Pharmacy Clerk, Pharmacy Technician, Optum, OptumRx, UnitedHealthcare, pharmacy, pharmacy technician license, Avella, UnitedHealth Group, retail pharmacy, Briova, Phoenix, AZ, Arizona