Job Description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)

The Sr. Business Process Analyst (BPA) position is ideally positioned to support the development and/or on-going management and administration of intake, nursing and pharmacy operations and programs. The BPA role partners internally with key stakeholders across the business in the evaluation of operational processes and outcomes to identify opportunities for improvement in process, technology, staffing and workflow that will enable optimized patient outcomes.

Primary Responsibilities:

* Assesses and interprets customer needs and requirements
* Translates concepts into practice
* Solves problems and/or conducts analyses
* Provides explanations and information to others on difficult issues
* Acts as a resource for others

Additional Scope and Guidelines:

The position would provide overall operating discipline for process improvement and process design projects and initiatives across pharmacy, nursing and front-end operations. The work includes analysis of best practices, change management and communication, identification of key metrics and measurement standards, development of technology and reporting business requirements as needed, delivery of training as required, and support for operations in implementation of processes and programs. As part of this role, additional specific responsibilities would include:

* Providing problem solving expertise in identifying process in-efficiencies and waste leveraging lean six methodology and data analysis in order to develop recommendations and solutions to reduce waste and achieve process efficiency goals.
* Collaborating with and supporting operations in implementation of new programs and processes, driving adherence to standard processes across various markets and teams and end to end
* Consult on the process of governance and compliance with use of core technology systems across pharmacy operations, nursing operations and front-end ensuring compliance with standardized data entry strategies that drive reporting and timing of key deliverables in the patient experience.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* BA/BS degree in Business, Nursing, Pharmacy, Health Care Management, Liberal Arts or related field and/or equivalent education and experience
* 2+ years' experience in business process improvement projects including problem solving, defining process solutions and end to end process documentation
* 2+ year experience in data analysis
* 2+ years of experience in project coordination
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Demonstrated creative problem-solving skills, adapting approach as needed for each engagement
* Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
* Experience in project coordination, analytical and cross-functional leadership skills
* Experience in developing technology/software requirements and designing technology solutions both through system and process changes affecting multiple platforms and functional areas
* Intermediate level of proficiency with MS Excel, Visio, PowerPoint and SharePoint
* Demonstrated ability to communicate ideas clearly and concisely
* Six Sigma training or project management certification is desired
* Experience working on a virtual team is ideal
* Demonstrated ability to build trust and form effective relationships with stakeholders

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

* Transitioned our new hire training classes to be conducted virtually
* Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19
* Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time
* Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices
* Fully cover the COVID-19 healthcare costs for our employees
* Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our COVID-19 Resources Page: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000 Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, in addition to your salary, UnitedHealth Group offers the following benefits for this position, subject to applicable eligibility requirements: health, dental and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term and long-term disability insurance; business travel accident insurance; employee assistance program; paid time off; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Analyst, UnitedHealth Group, Telecommute, Remote, work at home, work from home, WAH, WFH, hiring immediately