Job Description

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work.(sm)

The Senior Pharmacy Account Manager will work closely with the Account Executive (NAE) in managing client relationships and service delivery to clients for one or more accounts. Acts as an outward-facing, dedicated resource for assigned accounts, typically with Direct Client Contact (not in a Call Center). The Account Manager builds relationships with Employer / Group clients (not Individual Members) and serves as the primary point of contact for overall and day - to - day Service delivery. This position represents the client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs, and support the Implementation Manager with the Pharmacy Benefit set up and On - boarding activities for new customers.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Represent customer internally and coordinate with other functional teams to complete projects and address ongoing service needs
* Partner with the Account Executives in strategic planning, education and promotion of UHC Value Story
* Coordinate and provide final resolution response on escalated issues and service concerns related to customers
* Identify trends, document lessons learned, and drive continuous service & / or client or customer process improvement
* Support customer audit activities to ensure accuracy and timeliness
* Represent OptumRx on customer calls and visits
* Support Sales in RFP responses and finalist presentations
* Act as SME for Pharmacy Benefit design, products, and programs
* Acts as outward-facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
* Solves moderately complex problems and/or conducts moderately complex analyses
* Support Account Executives in renewal & / or retention process
* Participate in on - site and telephonic, general customer meetings including service - related, open enrollment, and executive performance reporting (EPR) meetings as required

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Undergraduate degree or 4 years of equivalent work experience
* 3+ years of Health Plan, Pharmacy or PBM experience
* Strong analytical capabilities
* Proficiency Microsoft Office Suites
* Ability to travel up to 25% nationally
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Client management experience
* Project Management or Six Sigma Certification
* Certified Pharmacy Technician
* RxClaim experience
* Salesforce/Service Now experience

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: click here.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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