Job Description

Technology Careers with Optum. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

As an Associate Technical Support Analyst with Optum/Wellmed, you will work as a part of the Desktop Services team, providing both remote and on-site technical support to several sites located throughout the Houston, TX area. You'll be working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases/deployments; and problem management analysis and resolution.

In addition to having impact on a great team, you'll also discover the career opportunities you'd expect from an Industry Leader.

Primary Responsibilities:

* Provide Level 2, Desktop Support, troubleshooting hardware and software issues on desktop, laptop and tablet computers

* Use remote control tools to assist off-site users when needed

* Configure, deliver, and install new computers and peripherals for new hires

* Provide detailed and accurate documentation on incidents and service requests worked within ticket tracking system

* Prioritize workload based on service level agreements

* Act as a technical resource to others to resolve problems or issues

* Anticipate customer needs and proactively identify solutions

* Plan, prioritize, organize and complete work to meet established objectives

Working Schedule: This is a full-time position with standard working hours of M-F/ 8-5, with a possibility of overtime or occasional off-hours.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* 4+ years of experience as a Desktop Support Technician
* High School Diploma / GED
* 4+ years of experience with PC operating systems
* 4+ years of experience in a customer service role
* 4+ years of Technology Support experience
* 4+ years of experience with MS Office (including Outlook, Word, Excel and PowerPoint)
* Must have reliable transportation
* Must be able to lift up to 50 pounds of computers or other IT equipment
* You will be asked to perform this role in an office setting or other company location.
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders.

Preferred Qualifications:

* Bachelor's Degree or higher
* CompTIA A+ Certification
* Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN)

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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