Service Desk Associate
Posted on: 6 Feb 2021
Marathon, FL
Job Description
Job Description Req/Job ID: 1002267BR
Employing Entity: Transform KM LLC
Employment Category: Regular, Part-time
Job Function: Customer Service
Store ID: 09224: MARATHON, FL
Provides World Class Member Service by surprising and delighting our members every day. Performs daily responsibilities including, but not limited to: assisting customers, register operations, answering the phone, making P.A. announcements and completing business service transactions. Job Requirements
Ensures customer care and selling are 1 priority
Maintains a clean work area and replenishes required supplies
Monitors security alarms on front doors and logs all incidents in the Electronic Article Surveillance (EAS) logbook
Knows what reference materials are available and where to access them (Operations binder, ad copy binder, vendor/visitor binder, Electronic Article Surveillance (EAS) logbook, crisis and emergency procedures packet)
Displays strong skill sets in use of the Remote Maintenance Unit (RMU)
Follows corporate guidelines relating to Merchandise Claims & Control (MCC), Known-Loss Merchandise, and Open/Empty Packages
Understands and adheres to American with Disabilities Act (ADA) guidelines when assisting customers with special needs and follows up with the Front End Lead Associate to ensure wheelchairs are available and operational at all times
Offers great, friendly, and efficient customer service by responding quickly to customer calls, making eye contact, smiles and greet customers, answers customers questions and concerns
Answers telephone professionally; monitors incoming calls to ensure timely associate response. Understands and uses proper intercom (P.A.) etiquette
Processes returns on a continual basis and call associates as needed to return stray merchandise to its designated location on the sales floor
Understands the processing of Western Union transactions and money orders. Adheres to all policies and laws governing wire transfers
Understands how to use the on hand inquiry option in the register, and comply with register prompts
Communicates with the manager on duty regarding the completion of the Ad Verification form
Understands precise register functions including, but not limited to: processing all transactions, forms of tender, tax exemptions, rain checks, refunds, exchanges, and paying off credit card and layaway payments. Assist in training checkout service and service desk associates
Uses the Pathfinder in processing returned goods without UPC labels and defective returns
Follows all policies and procedures for efficient refund and exchange transactions, while protecting company assets and unit integrity
Monitors the sale circular and be aware of items that have sold out, substituted items, and/or if rain checks are being issued
Performs other duties as assigned
Good reading, writing, oral and arithmetic skills
Ability to lift and move merchandise, typically a minimum of 20lbs, but could be up to 100lbs
Ability to bend, lift, stretch and reach repetatively
Knowledge of store, services and locations of merchandise
Must be 18 years of age or older
Stores
9224
Sears Holdings
Hoffman Estates, IL
Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.
It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.
This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.
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IndustrySales/Retail
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No. of Employees89, 000
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Website
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Jobs Posted4019
