Sears Holdings

Customer Service - Apparel Seasonal PT STORE CLOSING Kmart Long Beach

Posted on: 6 Feb 2021

Long Beach, CA

Job Description

Job Description Req/Job ID: 1002158BR
Employing Entity: Transform KM LLC
Employment Category: Seasonal
Job Function: Customer Service
Store ID: 09328: LONG BEACH,CA

Provides World Class Member Service by surprising and delighting our members every day. Ensures basic and seasonal replenishment and merchandising and operational programs are established and maintained to improve sales and profitability in one or more department(s). Works in conjunction with the Department Lead in maintaining merchandise assortments and pricing integrity. Job Requirements JOB DUTIES/RESPONSIBILITIES:
Ensures customer care and selling are 1 priority.
Knows the store, services and location of merchandise. Tours area of responsibility and maintains visual appearance of department.
Makes eye contact, smiles and greets all customers that come within 10 feet. Demonstrates take the customer to the merchandise policy. Assists in handling and solving customer needs, issues or complaints.
Demonstrates strong skill set in suggestive selling techniques.
Ensures that promotional programs and Ads are maintained, signed and replenished for the entire event or ad.
Checks discounted clearance merchandise weekly and ensure that items are properly ticketed.
Supports all pricing, signing and display guidelines set by the pricing team.
Supports all layouts and unit integrity as set by the Data Integrity team.
Meets or exceeds the daily and hourly sales goals established for the department.
Supports Counter Detail Program.
Uses visual merchandising presentation to drive sales and maximize gross margin dollars.
Maintains unit integrity and pricing accuracy to prevent waste.
Keeps up to date on product knowledge, trends and seasonality that impacts assortment and merchandising.
Understands basic apparel standards in regards to rack and wall merchandising, colors, styles and signing.
Processes inbound freight and organizes per instructions.

REQUIRED SKILLS:
Strong reading, writing, verbal, and arithmetic skills.
Ability to lift and move merchandise, typically a minimum of 20lbs., but could be as much as 100lbs.
Ability to understand and follow verbal and written instructions.
Repetitive bending, lifting, stretching and reaching.
Positive and friendly demeanor.
Ability to be cross trained.

JOB REQUIREMENTS:
16 years of age or older

Stores
9328

Sears Holdings

Hoffman Estates, IL

Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.

It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.

This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.

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