Sales Associate-Tool Department (Greensboro, NC)
Posted on: 6 Feb 2021
Greensboro, NC
Job Description
Job Description Req/Job ID: 1002196BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Part-time
Job Function: Sales
Store ID: 01335: Sears Greensboro NC
The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities. Job Requirements JOB DUTIES/RESPONSIBILITIES:
Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
Meets or exceeds associate performance standards consistently
Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
Completes required training in the expected timeframe, and participates in ongoing learning opportunities
Partners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances, Fine Jewelry and Footwear; pad set up for associates in Home Improvement)
Uses basic internet navigation to access and print information and reports
Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
Performs other duties as assigned
REQUIRED SKILLS:
Basic reading, arithmetic, and writing and oral communication skills
Basic Internet navigation skills
Associates under the age of 18 are prohibited from using freight elevators, ladders, compactors, balers, or hazardous or similar equipment, or performing backroom functions
PREFERRED SKILLS:
Sales experience
Knowledge of offered products and services
JOB REQUIREMENTS:
16 years of age or older
Stores
1335
Sears Holdings
Hoffman Estates, IL
Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.
It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.
This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.
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IndustrySales/Retail
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No. of Employees89, 000
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Website
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Jobs Posted4019
