Patient Engagement Specialist
Posted on: 6 Feb 2021
Delran, NJ
Job Description
EDUCATIONAL, CERTIFICATE and LICENSE REQUIREMENTS
Education and/or Experience H.S. Diploma or General Education Degree (GED) required. Prior retail technician experience preferred..
EXPERIENCE, SKILL and ABILITY REQUIREMENTS
Certificates, Licenses, and/or Registrations PTCB Certified preferred NJ Rx Tech registration in active status or applied for within 10 days of hire
JOB DESCRIPTION
SUMMARY The primary purpose of the Patient Care Technician is to support: a) the patient by ensuring patient understands their medication schedules b) the store by ensuring that the store team understands any logistical considerations with the schedule and dispensing of patient medications and c) the compliance packaging team by resolving any medication scheduling and processing issues. This associate may also be called on to assist in the dispensing process utilizing the compliance packaging robots. The incumbent is also required to perform all tasks in observance of Rite Aids brand and strategy and adhere to our core values and service attributes. ESSENTIAL DUTIES AND RESPONSIBILITIES The associate is responsible for the functions below, in addition to other duties as assigned: - Perform telephonic inbound or outbound calls to patients and/or stores to resolve medication scheduling concerns and OTR set-up/maintenance. - Address customer questions and concerns and partner with internal resources when appropriate to provide further customer support and satisfaction. - Operate and manipulate automated machinery as trained to assemble prescriptions as required. - Participate in required operational meetings as necessary for business updates and operational process and quality improvement. - Meet the performance goals established for the position I the areas of productivity, quality and customer satisfaction to support business goals. - Establish and maintain collaborative relationships across team and departments in support of achieving customer and business goals. - Responsible for understanding and complying with all company policies that are applicable for job function and participate in mandatory training in a timely manner. - Perform other duties as assigned ZR
Rite Aid
Camp Hill, PA
Rite Aid Corporation, through its subsidiaries, operates a chain of retail drugstores in the United States. The company operates through two segments, Retail Pharmacy and Pharmacy Services. The Retail Pharmacy segment sells prescription drugs and an assortment of other merchandise, including over-the-counter medications, health and beauty aids, personal care items, cosmetics, household items, food and beverages, greeting cards, seasonal merchandise, and other every day and convenience products. It also operates retail clinics that provide treatment for common conditions; and provides preventative services, such as screenings, medical tests, immunizations, and basic physical exams. In addition, this segment offers healthcare coaching and disease management services.
The Pharmacy Services segment provides pharmacy benefit management (PBM) services and a range of pharmacy-related services. This segment also performs prescription adjudication services for other PBMs; and offers integrated mail-order and specialty pharmacy services, as well as drug benefits under the federal government's Medicare Part D program. As of April 11, 2019, the company operated 2,469 stores in 18 states. Rite Aid Corporation was founded in 1927 and is headquartered in Camp Hill, Pennsylvania.
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IndustrySales/Retail
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No. of Employees32, 190
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Website
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Jobs Posted8139
