Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands.
Position Overview
Store Selling Managers support the Assistant Manager and lead the Associate and Supervisor teams in exceeding customer
expectations and achieving financial goals through talent development. They deliver the Ralph Lauren Experience by creating
connections, offering hospitality, providing recommendations, exploring and listening. Store Selling Managers succeed through living
our service philosophy of being a driver, a brand ambassador, inclusive, flexible and proactive. Their role is essential for advising,
developing others and improving performance. Results are achieved through optimizing customer engagement, talent management and
increasing productivity, while delivering the highest level of integrity standards.
Essential Duties & Responsibilities
The Ralph Lauren Experience
Be Inclusive: Welcome customers like honored guests in your home
Be Flexible: Adapt service approach and be accessible to every customer
Be a Brand Ambassador: Demonstrate passion and knowledge of the product
Be a Driver: Convert shoppers into lifelong Ralph Lauren customers
Be Proactive: Feel empowered to make the experience perfect
Maintaining Brand Standards
Ensures maintenance of product presentation to brand standards at the baseline expectation
Responsible for pricing execution, signage and ensuring promotion & markdown compliance
Maintains quality service by establishing and enforcing organization brand standards
Talent Management
Asks for and applies feedback to improve performance
Provides feedback, coaching and guidance to develop Sales Associates
Instructs staff on how to handle difficult and complicated transactions
Training, developing and leading Sales Associates
Promotes motivation and direction to meet sales goals
Supports Associate orientation
Business Objectives
Greet, assist and respond to customer inquiries and complaints
Product selling and service expert in the store to drive sales
Anticipates obstacles and takes action to get efforts back on track
Ensures opening/ closing task completion
Helps customers by providing product knowledge, answering questions, obtaining merchandise requested, completing payment transactions and preparing merchandise for delivery
Behaviors
CREATE
Take Initiative
Seek and identify internal and external opportunities that benefit the business
Be open-minded
Collaborate to identify new ways of looking at issues
Navigate Organization
Gather information needed to overcome obstacles
Adapt enthusiastically to change
Make sound and timely decisions
ENGAGE
Learn Continuously
Demonstrate consistency between your words and actions
Stand up for what you believe is right
Be humble, admit when youve made a mistake, and strive to learn and improve
Build Relationships
Develop open and honest relationships with others
Relate to other in an accepting and respectful manner
Take interest in the needs of others
Promote Teamwork
Be a good team player
Involve others in decision and plans
Collaborate and discourage any me vs. you mentality
Develop People
Successfully onboard new and existing talent
Support ongoing development of your team
Provide feedback to others
DELIVER
Provide Solutions
Actively listen to meet the needs of others
Think about the impact your decisions have on others
Look for ways to improve your performance
Get Results
Juggle priorities effectively
Resolve issues quickly
Get support to complete tasks when you need it
Experience, Skills & Knowledge
Qualifications
The key to our success is hiring PEOPLE who are: Passionate, Enthusiastic, Outgoing, Poised, Leaders, and Engaged.
Experience
- Two to three years retail experience
Education
- High school graduate/equivalent; Bachelors/Associates degree preferred
Physical Requirements
* Ability to communicate with customers and store personnel
* Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office
* Ability to operate the register
* Ability to stand, move and walk for multiple hours
* Lift up to 30 pounds and moderate climbing required
Availability
- Ability to work a flexible schedule to meet the needs of the business, which will require day/evening, weekend and may include overnight shifts
New York, New York
Ralph Lauren Corporation is a global leader in the design, marketing, and distribution of premium lifestyle products in five categories, including apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands, and international markets. The Company’s brand names, which include Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands. We believe that our global reach, breadth of product offerings, and multichannel distribution are unique among luxury and apparel companies.
Reflecting a distinctive American perspective, we have been an innovator in aspirational lifestyle branding and believe that, under the direction of internationally renowned designer Ralph Lauren, we have had a considerable influence on the way people dress and the way that fashion is advertised and celebrated throughout the world. We combine consumer insights with our design, marketing, and imaging skills to offer, along with our licensing alliances, broad lifestyle product collections with a unified vision.