Job Description

Department Overview

Gas Operations is focused on ensuring the safe and reliable flow of natural gas to our customers. As a whole, Gas Operations is responsible for all aspects of PG&Es gas distribution and transmission operations, including planning, engineering, maintenance and construction, restoration and emergency response.

Position Summary

Manages teams directly or indirectly who ensure the prompt and efficient execution of field orders related to emergency response, establishment of gas service, response to customer-generated field requests related to gas appliances, and Company equipment compliance and maintenance work for PG&E facilities. Oversees field services work in a defined geographic region. Provides safe gas services while maintaining compliance with all relevant safety and regulatory requirements. Promotes safety leadership and a safety culture among all employees for themselves, customers, and the general public.

This position is a DOT (Department of Transportation) covered classification and is subject to random drug and/or alcohol screening.

Job Responsibilities

* Ensures that the work group safely and efficiently completes customer requests that are received.
* Manages emergency responses to service requests and equipment maintenance, ensuring employees respond in a timely manner and provide quality service.
* Ensures consistency and adherence to compliance requirements
* Anticipates, identifies and mitigates potential customer issues before they escalate into a significant problem.
* Engages employees in process improvements and take action of their feedback.
* Recruit/select, communicate expectations, foster employee engagement, coach, develop, mentor, recognize and reward employees in order to drive performance and results. Manages a team of union-represented employees, typically 10-30 employees

Qualifications

Minimum:

* High School or GED-General Educational Development-GED Diploma
* Experience in operations, 5 years
* CA Class C License, or equivalent
* Subject to random DOT drug and alcohol testing
* Travel within PG&E service territory is required
* Ability to pass federally mandated random drug and alcohol testing

Desired:

* Bachelors Degree or equivalent experience
* Experience in customer service, or related
* Experience in utility field service, or related
* Leadership experience, union-represented employees