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Technical Analyst 4-Support
Posted on: 6 Feb 2021
Orlando, FL
Job Description
Preferred Qualifications
TECHNICAL SKILLS:
7+ years of experience in Database Administration (Oracle RDBMS, MySQL, SQLServer, etc.) or Systems, Storage or Network administratioon. Experience with ASM, RAC, Oracle RDBMS and/or experience with Linux, Solaris or AIX and OS Virtualization is a plus. In additional, must be heavy in GRID/ASM/RAC installation, configuration, upgrade and patching. Must be fluently in performance within an Oracle RAC, multiple node environment, specifically with all gc wait events and how to diagnose hanganalyzer, and tracedumps.
3+ years of experience in Oracle Database Appliance (ODA). This includes, re-imaging, database upgrade using CLCI, patching, upgrading, troubleshooting.
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. 7 years experience with Core products or eight years experience with Applications products, BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
Oracle
Redwood City, CA
Oracle Corporation develops, manufactures, markets, sells, hosts, and supports application, platform, and infrastructure solutions for information technology (IT) environments worldwide. The company provides services in three layers of the cloud: Software as a Service, Platform as a Service, and Infrastructure as a Service. It offers human capital and talent management, enterprise resource planning, customer experience and relationship management, procurement, supply chain and project portfolio management, business analytics and enterprise performance management, and industry-specific application software, as well as financial management and governance, and risk and compliance applications.
The company also licenses its Oracle Database for storage, retrieval, and manipulation of data; and Oracle Fusion Middleware software to build, deploy, secure, access, extend, and integrate business applications, as well as automate business processes. In addition, it provides development tools, identity management, and business analytics software solutions for mobile computing development to address the development needs of businesses; Java, a software development language; and big data solutions. Further, the company provides Oracle Engineered Systems, servers, storage, industry-specific hardware, and hardware support products, as well as operating systems, virtualization, management, and other hardware-related software.
Additionally, it provides consulting services, including IT strategy alignment, enterprise architecture planning and design, initial software implementation and application development and integration, security assessments, and ongoing software enhancements and upgrade services; and customer support and education services. It serves businesses, government agencies, educational institutions, and resellers. Oracle Corporation has a partnership agreement with Microsoft Corp. The company was founded in 1977 and is headquartered in Redwood City, California.
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IndustryInformation Technology
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No. of Employees137,000
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Jobs Posted5099
