Job Description

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries. NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Technical Project Manager

Location: Atlanta, GA

Be a part of an award-winning, international team that has delivered smart solutions to more than 1,200 financial institutions in the United States. Our culture of innovation is based on decades of real customer insights, keeping us at the forefront of banking technology. We are seeking a Software Support Engineer to support application code and configuration changes in order to solve implementation and customer service issues; respond to critical production events and recommend actions to improve customer experiences; serve our team as a subject matter expert, including mentoring subordinate Support Engineers. The engineer will interact daily with other team members to ensure that a quality product is delivered in a timely manner. This role will work in a UNIX environment in our Software Solutions organization, whose products and services help our solutions empower small to mid-size banks and financial institutions to offer their customers online and mobile solutions to help their customers manage their money.

Position Summary & Key Areas of Responsibility

* Responsible for managing initiatives with internal and external teams to solve complex issues for customers and internal teams
* Establish and implement training processes and strategies for all technical personnel
* Analyze, plan and develop requirements and standards in reference to scheduled projects
* Assign and oversee the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
* Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects
* Determine and define clear deliverables, roles, and responsibilities for staff members required for specific projects or initiatives
* Research and evaluate hardware and software technology options and weigh the cost/benefit analysis when making large purchases on behalf of the company
* Recruit and train exceptional employees to fulfill posted positions within the technical department
* Update and maintain all production technologies ensuring proper maintenance and installation
* Responsible for responding to complex inquiries of a technical or functional nature which are predominantly routine. Typically supports both (technical/functional) platform and product issues. Handles problem resolutions that may require follow-up and/or escalation to a higher level of expertise. Contacts may be live (chat/critical), e-mail, Slack, IM, live person, or phone. Support is focused on external clients, with an
* emphasis on partnering with internal customers to assist/advise internal clients. Requires general knowledge of company (DI/NCR), products, and/or services. May assess needs and suggest alternative configurations or services. Ability to work flexible hours as required during peak season
* Responsible for taking ownership of critical events and providing technical analysis and insight into the current condition and recommended solution. Participating in research and analysis to determine the source of the issue and a recommended plan to avoid it in the future. Analysis of key customer service, new offerings
* and implementation issues and subsequent recommendations for modifications to the application, DPV interfaces, or internal procedures that will improve the client experience (end-user, FI, and internal customers)
* Technical Project Managers demonstrate their value by how they show up at work and their demonstrated brand. Works quickly to correct identified issues with self/team. In addition to their day to day performance, defined as demonstrating a positive attitude and well-framed communication in regard to showing Respect & Teamwork, integrity, professionalism, and good judgment with peers, leadership, internal and external clients, and vendors. Ability to provide and accept constructive feedback.

Basic Qualifications

* Bachelors degree
* General Unix knowledge
* General SQL / Oracle DB knowledge
* Detail-oriented
* Time management skills
* Passion for solving problems

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

* Medical Insurance
* Dental Insurance
* Life Insurance
* Vision Insurance
* Short/Long Term Disability
* Paid Vacation
* 401k

EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.