Job Description

Requisition Number: 79288

Position Overview
The Server Engineer to be responsible for Incident management for the day-to-day administration of our clients server infrastructure and remediation of issues as they are reported by our clients or Insights monitoring solution. The Server Engineer will utilize Insights Support Services tools sets to deliver this service effectively. Other functions of the role would include, but are not limited to mentoring first level technicians, leading internal and external projects, develop service deliverable initiatives, and process improvement opportunities. This role is highly collaborative with all engineers and technicians in Support Services and interaction with Insight clients of this service.

Responsibilities and Duties at Insight:
The Server Engineer will be responsible for the maintenance and general operations, troubleshooting of client server infrastructure.
Performs primarily break/fix troubleshooting, some server/software updates and feature enhancements to Windows, Linux and UNIX servers, VMware, Active Directory, General IT infrastructure.
Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
Maintains current knowledge of core service offerings and SLAs. Understands all service offerings to better support our customers.
Problem Management to monitor trends and problems to spot patterns and recommend new standards or process changes. Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents.
Collaborate with Internal resources, customer, third party vendor to solve complicated issues.
Provides coaching, mentoring, and technical expertise to Services technicians.
Other duties as may be assigned from time to time.

Qualifications and Skills:
Bachelors Degree in Computer engineering and other computer related studies, ECE or IT related field, from two or four-year College or University.
At least 8 years of experience in Systems Administration/Engineering, NOC operations, Remote trouble shooting, customer management and other related IT services experience.
Ability to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives and SLAs.
Strong written and verbal English communications skills.
Ability to successfully manage multiple priorities.
Proven ability to communicate effectively across all levels of the organization.
Strong commitment to company values and operating principles.

Technical Requirements:
Windows Server OS 2016+ Install/Configure/Troubleshoot
Active Directory Install/Configure/Troubleshoot
VMware 6.0+ Install/Configure/Troubleshoot
Cisco UCS Configure/Troubleshoot
Dell / HP Server Hardware Configure/Troubleshoot
Cloud Technologies (Azure/AWS)
Linux Install/Configure/Troubleshoot
TCP/IP / DNS / DHCP / NTP

Preferred
Industry recognized certifications. ITIL, Microsoft, VMware, etc.
Experience supporting or working in an Enterprise and/or Global Managed Services environment.
Knowledge of Enterprise level monitoring systems.
Background in General System Administration.
Powershell, scripting
Hyperconverged technologies such as Nutanix and Hyperflex.
SAN Storage

Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand or Sit (Stationary Position) must be able to remain in a stationary position 75 percent of the time.
Walk (Move, Traverse) occasionally move about inside the office to access file cabinets, office machinery, attend meetings, etc.
Use hands/fingers (Operate, activate equipment) constantly operates a computer.
Talk/Hear (communicate, written/verbal) frequently communicates with other peers, management, clients, and auditors regarding internal controls. Must be able to exchange clear, accurate information in these situations.
See (Perceive, identify, inspect, estimate) must be able to assess errors, identify deficiencies, and work with processes to remediate any weaknesses.
Lift/Carry (Move, Install, and Remove) minimal lifting of daily office equipment or supplies up to 25 pounds copier paper, files, etc.
Regular, predictable attendance is required; including quarter-driven hours as business demands dictate. Working shift may involve assignment to US business hours.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com.
* Founded in 1988 in Tempe, Arizona
* 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions for organizations across the globe
* $9.2 billion in revenue in 2018*
* Ranked 430 on the 2019 Fortune 500, 14 on the 2019 CRN Solution Provider 500
* 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider
* Ranked 23 on the 2019 Fortune 50 Best Workplaces in Technology, 70 on the 2019 Fortune 100 Best Workplaces for Diversity, and 7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
* Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || None || None || US - Minneapolis, MN; US - Tempe, AZ ||