Associate, Customer Support-USA
Posted on: 6 Feb 2021
Chandler, AZ
Job Description
Description
Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the worlds largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012. Position Summary: Takes initial customer calls and answers general questions regarding company products and services. Refers callers to appropriate resources including inbound sales, billing, technical support, etc. Follows-up to customer inquiries regarding orders, shipment tracing, returned goods, etc. May determine caller eligibility for technical support and transfers calls to technical support queues. Other responsibilities include data entry, use of internal databases to answer customer questions and writing internal/external non-technical documentation. Documents customer concerns and forwards complaint trends to appropriate departments. What you bring to the role: Entry-level position typically requiring little to no prior experience. Work is routine or follows standard procedures. Work is closely supervised. Problems faced are routine with clearly defined solutions. Communicates information that requires little explanation or interpretation. Possesses moderate understanding of general aspects of job. Works on assignments that are routine in nature, requiring limited judgment. Has little or no role in decision-making. Works under close direction of senior personnel in the functional area. Normally receives detailed instructions on all work. High School Diploma or equivalent. 0-1 year general experience. 1 year functional experience strongly desired. Acquires job skills and learns company policies and procedures to complete routine tasks. *This is not a complete listing of the job duties. Its a representation of the things you will be doing, and you may not perform all of these duties. Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
