Transportation Specialist - Williamsville, NY
Posted on: 6 Feb 2021
Williamsville, NY
Job Description
Description
The main function of a Transportation Specialist is to interact with Sales, Account Management, Operations, and Carriers. They will provide information in response to inquiries about shipments and resolve complaints. A typical Transportation specialist is responsible for determining the issues related to the Ingram Micro Supply Chain, offer possible solutions, and providing follow-up as needed. Transportation agents may be inbound, outbound or a combination of both.
Job Responsibilities:
* Coordinating with multiple internal/external customers to get orders shipped accurately.
* Refer unresolved issues to designated departments for further investigation.
* Leverage internal databases for order and billing accuracy.
* Develop cross functional relationships with counterparts to effectively reconcile cross company discrepancies.
* Monitor shipment statuses and follow up with carriers and Operations to identify network constraints.
* Resolve issues related to Transportation activities.
* Ensure product is delivered on time to deliver a great customer experience.
Skills:
* Positive, energetic attitude.
* Previous customer facing experience.
* Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
* Ability to work independently and manage ones time.
* Work in a fast pace environment.
* Ability to accurately document and record customer/client information.
* Previous experience with computer applications, such as MS Office and data entry systems.
* Ability to anticipate problems and take preventative action.
Preferred but not required:
* Knowledge of Transportation
* Experience with inbound or outbound shipping
Education/Experience:
* Associates Degree or equivalent work experience.
* 1-2 years customer service related experience required.
**MUST be a US Citizen or legal to work in the US without sponsorship.
Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.
Ingram Micro
Irvine, CA
Ingram Micro Inc. distributes information technology (IT) products; and provides supply chain and mobile device lifecycle services worldwide. The company offers IT peripherals, such as printers and scanners; digital signage products; CE products; AIDC/POS products; physical security products; components; and supplies and accessories. It also provides systems, including rack servers, tower and blade servers, desktops, portable personal computers, and tablets; and software products comprising business application, operating system, entertainment, security, storage, and virtualization software products, as well as middleware and developer software tools.
In addition, the company offers networking hardware, such as switches, hubs, routers, wireless local area networks, wireless wide area networks, network interface cards, cellular data cards, network-attached storage, and storage area networks; communication products that consist of voice over Internet protocol, communications, modems, phone systems, and video/audio conferencing; and network security hardware, including firewalls, virtual private networks, intrusion detection, and authentication devices and appliances.
Further, it provides mobile handsets, tablets, navigation devices, aircards, SIM cards, flash memory, and other mobile companion products; multi-vendor solutions; integration, marketing, financing, training and enablement, technical support, and inventory management services; and electronic commerce tools. The company sells its products to resellers of IT products and services through sales representatives. It has a strategic alliance with Microsoft Corp. to build, scale, and monetize cloud and digital services with the CloudBlue platform. Ingram Micro Inc. was founded in 1979 and is headquartered in Irvine, California. Ingram Micro Inc. is a subsidiary of Tianjin Tianhai Investment Co., Ltd.
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IndustryInformation Technology
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No. of Employees33,000
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Website
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Jobs Posted709
