Fieldglass Source to Pay Professional 2
Posted on: 6 Feb 2021
Louisville, KY
Job Description
Description
The Process Improvement Professional will perform a vast number of tasks daily as needed. This professional will resolve complex inquiries and field production issues as they arise. The professional may work directly with all business areas and all job levels at Humana to resolve system or process issues as needed. The professional may be the business lead for projects including, but not limited to upgrades, implementations, process improvements, merger & acquisition activities, or enhancements. The responsibilities of this role will change and grow consistently.
Responsibilities
The Process Improvement Professional 2 ensures that the customer support process for the SAP Fieldglass application is running smoothly. The Professional resolves escalated inquiries, trains and communicates with end users to explain system processes, triages system issues and works to research root causes of system defects. The Professional researces best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures. Manages process improvement projects and monitors and tests production fixes, upgrades and enhancements.
Required Qualifications
* Bachelor's degree
* Less than 5 years of technical experience
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
* SAP Fieldglass experience
* 1-3 years Procurement experience
Additional Information
Scheduled Weekly Hours
40
Humana
Louisville, KY
Humana Inc., together with its subsidiaries, operates as a health and well-being company in the United States. The company offers medical and supplemental benefit plans to individuals. It also has contract with Centers for Medicare and Medicaid Services to administer the Limited Income Newly Eligible Transition prescription drug plan program; and contracts with various states to provide Medicaid, dual eligible, and long-term support services benefits.
In addition, the company provides commercial fully-insured medical and specialty health insurance benefits comprising dental, vision, and other supplemental health and voluntary insurance benefits; financial protection products; and administrative services only products to individuals and employer groups, as well as military services, such as TRICARE South Region contract.
Further, it offers pharmacy solutions, provider services, predictive modeling and informatics services, and clinical care services, such as home health and other services to its health plan members, as well as to third parties. As of December 31, 2018, the company had approximately 17 million members in medical benefit plans, as well as approximately 6 million members in specialty products. Humana Inc. was founded in 1961 and is headquartered in Louisville, Kentucky.
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IndustryHealthcare
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No. of Employees41,600
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Website
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Jobs Posted1359
