Job Description

The Infrastructure Services and Operational Support (ISOS) team designs, implements and continuously evolves systems and processes to support all aspects of network and data center operations. We're looking for a creative Program Manager to join the Infrastructure Data Center Operational Continuity team which is responsible for development & management, resiliency planning and team preparedness, incident response processes and ongoing risk assessment. You will build strong mutually beneficial relationships working closely with many teams across Facebook to bring big ideas and compelling use cases to fruition. Come join our diverse and team and support the growth and management of Facebook's infrastructure. This is a full-time position.

Program Manager, Operational Continuity - Crisis Management Responsibilities

* Demonstrate understanding of the supported domain and conduct deep analysis of space.

* Support strategic development of Operational Continuity processes and plans.

* Support Operational Continuity Program implementation at sites.

* Understand intersection points, leverage resources, and support a holistic approach to crisis management and business continuity, while managing to IDC direction and needs.

* Identify industry and corporate resources and best practices for Infrastructure Data Center utilization where applicable.

* Provide white glove support to cross functional stakeholders and leaders.

* Partner and inform programmatic initiatives including metric development and scorecard updates.

* Support and define Operational Continuity Program process development and implementation across data center sites.

* Drive cross functional alignment and collaboration across data centers, systems, software, and sustaining teams.

* Champion identification of regional or fleet documentation and training opportunities or themes from tabletops, real incidents and drills to inform program deliverables.

* Identify and document infrastructure data center functional team scenario responses for Facebook owned and leased data centers.

* Champion alignment between multiple team responses to support a coordinated approach from incident management through business continuity.

* Be independent and thorough in examination and analysis, alongside results oriented.

* Ability to travel 20% both domestic and international.

Minimum Qualifications

* 12+ years of relevant experience in project/program management, Emergency Management, Crisis Management, and/or Business Continuity in technical environments.

* Experience working with cross functional partners to develop aligned plans and resources.

* Experience facilitating cross functional exercises and trainings to cross-functional teams in technical spaces, as well as leadership teams.

* Experience translating business continuity and crisis management tenants to functional stakeholders.

* Experience delivering clear, program-level communications and detailed issue reporting, task tracking, risk analysis and status of the program.

* Analytical, problem-solving, negotiation and organizational experience.

* Independent in examination and analysis, and experience demonstrating tangible results and impact.

* Experience evaluating, defining and improving end-to-end processes.

* Experience multi-tasking, executing phases of different projects concurrently and working without direct supervision.

* Proven track record of bringing innovating ideas to fruition, devising plans or functional specifications, managing implementation and owning results.

* Experience defining program roadmaps, translating strategic initiatives into actual programs of deliverable work.

Preferred Qualifications

* Degree in Computer Science or a related engineering discipline.

* Experience driving projects end-to-end independently.

* Data center operations or infrastructure experience.

* Certification from DRI Institute (CBCP) or similar.

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.