Job Description

The Developer Operations team ensures that applications integrated with our platforms are high-quality and trustworthy. Working closely with other Facebook teams, we investigate and detect apps not compliant with our Platform Policies. Depending on the nature of the violation and the best user experience, we may take a variety of actions; everything from helping the developer/publisher fix the problem, to permanently removing the developer/publisher and application from our platform. We work to improve the platform experience for users, publishers and developers through the use of automated detection tools, strategic manual review, data analysis, guidance, and coordination with product teams. Our team is looking for someone who thrives in ambiguity, remains committed to quality and efficiency in high-pressure situations, and communicates clearly and concisely. In this position, you will interface with internal teams such as Partnerships, Policy, Legal, Marketing and Engineering, as well as with external developers and publishers. You should feel comfortable in a constantly evolving environment in which you have to manage multiple streams of work to drive concrete, actionable solutions for the Facebook platform, developers and its partners. Successful candidates can quickly implement solutions and get buy-in from partners and subject matter experts as needed.

Platform Policy Enforcement Specialist Responsibilities

* Analyze data to identify abuse trends and develop solutions to enhance automation

* Conduct in-depth investigations leveraging large and complex data sets

* Inform, influence, and execute new strategies and tactics using sound analysis and impact metrics

* Leverage data informed insights to drive new products and initiatives

* Optimize processes to enhance detection, enforcement and improve team efficiency

* Review and respond to escalations across multiple channels with high quality, accuracy and speed

* Understand and consider all perspectives in making enforcement decisions, and communicate those decisions to internal partners in a way that builds trust and respect within our ecosystem

* Project manage strategic operational initiatives while partnering with internal cross-functional teams to solve problems at scale

* Establish action plans and timelines in line with our team goals and objectives

* Foster a work environment where team members remain committed and continue to take ownership in delivering high quality content

* Manage, coordinate, and/or support policy enforcement projects

Minimum Qualifications

* 2+ years professional experience showing superior analytical and problem-solving skills in operations, project management or process optimization experience

* Experience manipulating large data sets in SQL

* Strategic thinker, self-starter, intellectually curious and creative individual experience operating in ambiguity

* Experience thinking both individually and in team environments and experience working with global teams

* Demonstrated experience developing and presenting business cases

* Analytical skills, with experience in sourcing and driving insights from internal and external data sets. Proven experience in solving problems using data and in providing business insights

* Experience assessing, analyzing and resolving complicated issues, and distilling that complexity into simple and concise communication

* Experience managing multiple projects simultaneously

Preferred Qualifications

* BA/BS degree

* Experience in policy, abuse, investigations, consulting, or online operations environment

* Experience in a fast-paced startup environment

* Experience in at least one scripting language and/or data visualization tool

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.