Job Description

The Executive Support Manager is responsible for delivering and supporting the latest technology while maintaining a high level of reliability for Facebooks Executive Leadership Team. This position is part of the Enterprise Engineering Organization, as such candidates must be passionate about technology, live for amazing customer service and have the ability to thrive in a fast paced, high-pressure environment. The ideal candidate will have executive support experience, excellent interpersonal skills, as well cross-functional technical experience, including PC/Mac desktop support, networking, audio/visual and video conferencing support and project delivery.

Executive Support Manager Responsibilities

* Manages the executive support team across large or multiple regions/locations, including management of full-time employees.

* Holds team members and partners accountable for service delivery.

* Provides input to goal setting for the executive support team and puts in place measurements for tracking performance against goals.

* Manages and prioritizes executive support escalations and works with service teams to see issues through to resolution.

* Drives communication and prioritization within the business and global teams to ensure consistency.

* Solves issues, drives enhancements and improves Enterprise Engineering operations and service delivery.

* Maintains highest quality service possible for all Enterprise Engineering operational activities.

* Provides data-driven advice to Enterprise Engineering service owners and leads when it comes to regional business trends and needs.

* Identifies trending issues, gaps in processes or standards, and shares with cross-functional teams.

* Develops and maintains healthy relationships with customers and partners.

Minimum Qualifications

* BA/BS degree in a technical field or equivalent work experience in a technical position or technical company.

* 5+ years experience in executive support.

* 5+ years experience managing people/teams delivering IT support services with a high level of customer engagement and satisfaction.

* 5+ years experience in supporting one or more Enterprise Infrastructure areas such as Messaging Systems, Collaboration Tools, Networking, Active Directory, LDAP, DB fundamentals, backup/storage.

* 5+ years experience driving IT service improvements at an organizational level.

* Experience leveraging knowledge of business applications to influence service owner priorities to improve customer efficiency.

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.