Job Description

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Global Operations is for you.

The Global Partner Operations team is a key part of Global Operations and comprises of Vendor Operations Management, Strategy & Planning Programs, and Change Delivery. These teams partner closely together to enable the most impactful support for the community through management of our outsourced and contractor operations.

The Change Delivery Project Manager will help to identify key business challenges, articulate and document requirements, provide thought leadership to design new solutions and work closely with a variety of technical and business partners to implement complex projects. The ideal candidate will have creative problem-solving skills and an ability to drive any necessary trade-off decisions, while advocating for the needs of our Vendor Partners.

Change Delivery Project Manager Responsibilities

* Project manage multiple small to medium scale projects from scoping through to implementation and roll out.

* Advocate for our Vendor Partners with internal teams (such as Process, Policy, Quality, Training and Engineering) to enable vendor operations that help improve our community experience and support.

* Identify potential risks or issues with project implementations, and proactively drive communication with internal and external stakeholders during projects.

* Translate business requirements into implementation plans, furthering our mission of protecting and supporting our Facebook community.

* Partner with a variety of operations team to identify the highest impact opportunities such as tooling or operational gaps, and manage initiatives to build new solutions or transform existing processes.

* Play an active role by contributing to improving policies, product, process and support system solutions.

* Ability for minimum 10% international travel.

Minimum Qualifications

* 3+ years of Project Management experience, with knowledge in process management

* Experience managing multiple projects concurrently through to implementation in an operational environment

* Experience working with internal/external stakeholders in multiple geographic regions

* Experience communicating to a variety of audiences

* Analytical, problem-solving, negotiation and organizational experience

* Experience prioritizing and managing multiple projects simultaneously in a fast-paced environment with minimal guidance

Preferred Qualifications

* Experience in operational excellence and process improvement methodologies, e.g. Six Sigma, Lean

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.