Job Description

Facebook is looking for an experienced operations manager to join our GMS Learning team, supporting the sales teams globally. In this position, you will lead a team who manage our learning operations, including session scheduling, reporting, budget, and project intake and management. This role requires a strong understanding of learning operations, but also needs to function as a leader in cross functional projects and stakeholder relationships.

Operations Specialist Lead Responsibilities

* Manage a team of global Operations Specialists

* Create and optimize operational standards to ensure consistent support across the globe

* Oversee budget planning for GMSL, including regular tracking, reporting, and quarterly reallocations

* Ensure all operations for global learning sessions are executed with an efficient, timely and repeatable process

* Develop and track team KPIs, support performance management and provide career coaching

* Track weekly project information including current project status, project completion data and prioritize the pipeline of incoming requests

* Maintain relationships with cross-functional partners to facilitate feedback and optimize their operational experience

Minimum Qualifications

* BA/BS degree in education, marketing, operations or other related field

* 8+ years of operational experience

* 3+ years of people management experience

* Experience working independently, managing multiple concurrent projects, and driving initiatives in a cross-functional, face-paced environment

* Experience in project management, specifically with operational projects

* Understanding of digital marketing and advertising teams and internal workings of agencies

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.