Job Description

Our Risk and Payments teams purpose is to serve our global community by providing customer support for payment issues, and protecting individuals and businesses against payment abuse. We seek to lead the payments industry in trust, integrity, and support. To help us achieve this mission, we are hiring a Program Manager in our Emerging Products team. In this role, you'll be primarily responsible for project managing new product initiatives within our eCommerce product portfolio.
The Emerging Products team makes sure that our Risk and Payment Operations organization is ready to support new payment products developed at Facebook. This requires coordinating and driving requirements across our internal stakeholder teams in Risk and Payments, as well as influencing product teams to incorporate fraud management and customer support best practices. We partner with multiple teams including Product, Engineering, Operations, Analytics, Legal, Policy, and Finance to ensure new products successfully launch and succeed.
Operations Program Manager, Emerging Products Responsibilities

* Manage a series of projects simultaneously with varying complexity and timelines

* Collaborate with our Risk and Payment Operations core teams in determining requirements and resources needed that allow new products and features to scale

* Develop project schedules based on the product requirements, technical challenges or constraints, tooling lead-times and operational needs

* Work with project team members to set milestones, communicate project statuses, and identify/address potential setbacks

* Influence and lead efforts on behalf of Risk and Payment Operations with key cross-functional partners, including Product, Engineering, Design, Compliance, Legal, Policy and others during design, build, launch, and expansion phases of the product life cycle

* Define and implement core key performance indicators (KPIs) and monitoring playbook to ensure the expected benefits are delivered and to track any unexpected issues after the project is executed

* Close project and ensure appropriate handoff to operational owners

* Conduct post mortems to assess elements of the project that were successful or unsuccessful to inform future improvements and reduced risks

* Maintain full visibility with leadership and other critical stakeholders throughout project

* holding launch readiness reviews as appropriate

* Ensure project documents are complete, current and available for project team members, leadership and stakeholder review

* Work with project leaders to develop best practices and production processes in a quickly-changing and dynamic environment

* Establish and grow solid cross-functional relationships with Product, Engineering, Policy, Legal, Compliance and Operations to enable a high rate of success

* Become an expert in core risk and support infrastructure, tools, systems, and data

* Be familiar with organizational direction and priorities which may impact the products you support

Minimum Qualifications

* 5+ years of relevant experience working in consulting, strategy, operations or equivalent program management experience or educational degree in project management, business, marketing, finance or operations

* Proven time management and organizational skills

* Experience driving collaboration of cross-functional teams, coordinating effectively, and inspiring others

* Experience resolving conflicts by finding win-win scenarios, identifying tradeoffs, and setting clear priorities

* Experience in controlling risk and setting priorities

* Experience in critical thinking and weighing the pros and cons of solutions to problems before choosing the right way forward

* Experience communicating effectively and often via various media and to different audiences

Preferred Qualifications

* Experience working across global regions

* Experience & expertise working with payments (payment processing, payments risk/fraud operations, customer support)

* Experience resolving and communicating about issues with both technical and non-technical audiences

* Experience influencing across functional organizations and/or teams with varying priorities or business goals

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.