Job Description

Facebook is looking to hire a Technology Program Manager to join our Scaled Operations Team. Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues and are strong advocates for the Facebook community.

We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) teams manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you.

Facebook is looking for an experienced and entrepreneurial Program Manager to join our team to help build out best-in-class project capabilities for Scaled Ops. The Program Manager will be responsible for leading the execution and activation of numerous initiatives and will work with various stakeholders including Engineering, Process, Vendor and more.

Technical Program Manager Responsibilities

* Deeply understand the architecture and integration points of Facebook's community support processes, products and policies. Drive system design discussions in the ecosystem.

* Provide hands-on program management during analysis, design, development, testing, implementation, and post implementation phases. Develop and manage end-to-end project plans and ensure on-time delivery.

* Use problem solving skills to resolve large and complex business problems. Analyze complex support flows and provide recommendations for process, policy and product improvements.

* Drive projects from abstract ideation through proof-of-concept, creating concrete execution plans.

* Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts.

* Work with cross-functional partners and vendors to improve the community support experience on our existing suite of products. Partner with regional teams to develop scalable solutions to support Facebook's global outsourcing base.

* Develop project schedules based on product requirements, technical complexities, and business needs.

* Work with teams to set milestones, communicate project statuses, and identify/address potential setbacks. Manage cross-functional programs covering a range of products across all lines of the business.

* Drive internal process improvements across multiple teams and functions.

* Requires at least 10-20% international travel.

Minimum Qualifications

* 3+ years of experience in technology program management focused on software experience in working on development infrastructure and tools

* Experience with web technologies, SQL, and querying languages

* Knowledge of software development processes and best practices. Knowledge with project and issue tracking systems

* Strategic thinker with analytical and problem-solving experience

* Track record of operating autonomously across multiple teams, demonstrating creativity, being detail-oriented, and delivering results in a highly organized manner

* Experience in fostering seamless cross-functional working relationships in medium to large organizations. Includes working with and communicating with multiple partner teams and cross-functional partners

Preferred Qualifications

* Experience working with data visualization tools (e.g. Tableau)

* Experience working on learning technologies

* Experience working in a technology company or consulting firm

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.