Job Description

The Strategic Planning & Operations group is looking for an experienced business leader to help drive operational excellence for WhatsApp sales and partnerships efforts at Facebook. This leader will partner deeply with the leadership team of WhatsApp Partnerships, and many cross functional teams, including product marketing, product management, finance, HR, integrated marketing, etc. The primary objectives are to enable WhatsApp business leadership to make analytically-driven strategic decisions and to increase operational rigor. This person must have a highly flexible skillset to juggle a range of tasks, including, but not limited to, data analysis, business goal definition, developing data-driven business reviews, internal communications, ad hoc data deep dive analyses, coordination and leadership of critical projects across the company, and contributions to team culture and values. The ideal candidate will be passionate about Facebook and WhatsApp, have a proven track record of proactive operational leadership in a cross-functional environment, be a strategic thinker who can drive results, and move fast while keeping focused on high impact projects.

Sales Operations Lead, WhatsApp Responsibilities

* Strategic Planning:

* Collaborate with Partnerships leaders and other internal stakeholders on key business initiatives, programs, resource planning, and special projects.

* Frame decisions and contribute a strong point of view on how to build a better business.

* Develop a deep understanding of the business and be the person that can connect the dots between teams to identify areas for improvement, efficiency, and collaboration.

* Operations:

* Lead operational reviews for the WhatsApp business teams to drive decision-making and review progress on goals and priorities (e.g. monthly/quarterly business reviews).

* Build standard business review documents and business requirements for reporting.

* Design and drive implementation of CRM needs for WhatsApp sales and partnerships efforts.

* Drive key leadership meetings and facilitate alignment on key issues and opportunities.

* Identify areas of process improvement and build plans for teams to improve.

Minimum Qualifications

* 5+ years of experience in strategic planning and/or business operations in the technology/internet space, messaging space, or relevant industry.

* Experience leading sales operations in a sales/partnerships team environment.

* Distinctive problem solving and analytical skills, demonstrated experience solving complex and diverse business problems (commercial, operational, organizational), and to drive projects from strategy to execution.

* Leadership and influencing skills experience leading/influencing stakeholders at all levels of an organization.

* Experience working cross-functionally with leadership in developing and executing successful plans.

* Demonstrated experience in Excel and PowerPoint.

* Demonstrated experience with CRM systems.

* Demonstrated experience with SQL.

Preferred Qualifications

* Demonstrated interest for helping build great businesses and for Facebook products, particularly for WhatsApp products.

* Experience developing or overseeing advanced quantitative analysis and derive actionable insights.

* Experience in Enterprise SaaS businesses.

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.