Facebook

Vertical Client Solutions Manager, eCommerce

Posted on: 6 Feb 2021

Los Angeles, CA

Job Description

We are looking for an exceptional leader for the Vertical Client Solutions Manager role. This role will focus on driving revenue and advertiser satisfaction. Success in this position requires strong CSM leadership, consultative sales and analytical skills, a focus on client service, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines. This is an individual contributor position.

Vertical Client Solutions Manager, eCommerce Responsibilities

* Partner with Heads of Industry to identify highest priority clients/initiatives to drive near-term revenue

* On a day-to-day basis, work with Client Solutions Manager, Client Partners, and cross functional partners to complete client-facing work for identified high-priority clients and drive short-term, in-quarter incremental revenue (e.g., Sure-shots like increased utilization of newest solutions)

* List of identified high priority clients to be updated every quarter

* Execution of client-facing work might be a multi-quarter initiative

* Leverage learnings from day-to-day work and scale across clients and verticals

* Identify and action on client-facing revenue opportunities to grow the vertical business (e.g., Big-bet strategies aiming for increasing effectiveness of our current solutions)

Minimum Qualifications

* 2+ years of experience in CSM role and driving impact on client engagement and revenue

* Experience in actioning client-facing initiatives, with a track record of taking projects from opportunity to execution and results

* Communication skills, with a track record of presenting to senior management

* Experience inuencing leadership and cross-functional stakeholders

Preferred Qualifications

* Knowledge of SQL, relational databases, and/or statistical packages such as R, SAS, SPSS

* Experience as a Facebook user and knowledge of Facebooks ad products

* Demonstrated experience with digital media platforms, advertising metrics, and industry trends (Direct Response marketing, data and technology solutions, ad-tech, partnerships)

* BA/BS degree in a technical or marketing field

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-ext@fb.com.

Facebook

Menlo Park, CA

Facebook, Inc. provides various products to connect and share through mobile devices, personal computers, and other surfaces worldwide. The company’s products include Facebook that enables people to connect, share, discover, and communicate with each other on mobile devices and personal computers; Instagram, a community for sharing photos, videos, and messages; Messenger, a messaging application for people to connect with friends, family, groups, and businesses across platforms and devices; and WhatsApp, a messaging application for use by people and businesses to communicate in a private way. It also provides Oculus, a hardware, software, and developer ecosystem, which allows people to come together and connect with each other through its Oculus virtual reality products. As of December 31, 2018, it had approximately 1.52 billion daily active users. The company was founded in 2004 and is headquartered in Menlo Park, California.