Job Description

Job Description:
Essential Job Functions

* Provides complex technical installation support to field technicians. Responds to, reviews and approves operational quality of system equipment.
* Works in conjunction with business development and project team to conducts site surveys of customer sites, identify potential issues, integrate system and plan and designs systems installations.
* Resolves highly complex customer application questions or problems regarding system configurations/setup, product functionality and/or debugs enhancements.
* Tests user configurations for system compatibility. Documents and provides support; refers issues to ensure that the system is functioning according specifications.
* Acts as liaison between project engineer team members, customers and installation team to ensure project is implemented seamlessly.
* Maintains relationship with customer post integration and supports their needs to assist in maintaining/building relationship.
* Participates in customer training to ensure customer is proficient in system application(s). Provides ongoing support as necessary.
* Provides leadership and work guidance to less experienced personnel.

Basic Qualifications

* Bachelor's degree or equivalent combination of education and experience
* Bachelor's degree in computer science, engineering or related field preferred
* Nine or more years of field or application engineering experience
* Experience working with customer technology and support requirements
* Experience working with operating systems such as Windows, Linux, et
* Experience working with company's hardware, software and equipment products
* Experience working with assembly languages such as HTML programming, MySQL, C, C++ etc

Other Qualifications

* Strong interpersonal skills to communicate and work with customers and team members
* Strong analytical and problem solving skills
* Strong organizational and time management skills
* Good human relations skills to provide leadership to less experienced personnel
* Ability to resolve hardware/software problems
* Ability to troubleshoot technical problems either on-site or remotely

Work Environment

* Office environment