Job Description

Job Description
The MinuteClinic Nurse Practitioner or Physician Assistant (Provider) independently provides holistic, evidenced-based care inclusive of accurate assessment, diagnosis, treatment, management of health problems, health counseling, and disposition planning for our patients, who are age 18 months and above. You will collaborate with and be supported by a dedicated team of professionals. Encounters are documented utilizing an electronic health record (EHR). MinuteClinic Providers report directly to the Senior Practice Manager.

MinuteClinic is a division of CVS Health, with locations primarily located inside select CVS Pharmacy and Target Stores. We are reinventing health care through innovation, collaboration, caring, integrity, and accountability. Our purpose is helping people on their path to better health through provision of high quality, accessible and affordable healthcare solutions for our patients.

PRIMARY DUTIES AND RESPONSIBILITIES:
Responsibilities include but are not limited to
1. Patient-Centered Quality and Safety
Evaluate primary care, acute, chronically ill, and transitional care patients, in addition to providing healthcare education and counseling, and disposition planning for our patients ranging in age 18 months and above
Provide patient counseling; inclusive of pregnancy prevention, STI Prevention/safer sex practices, contraceptive care counseling and medication management
Educate patients on health maintenance and respond to patient care inquiries
Document all patient care within an EHR according to MinuteClinic policies and procedures
Provide care and coordination of our patients with internal and external colleagues, including the broader patient centered medical home, ensuring the highest standard of care is provided for all patients and at all times
Effectively work within a patient care team, including fellow Providers, Collaborative Physicians, para-professionals, Pharmacists and other members of the health care team
2. Customer Service Excellence
Deliver excellent customer service
Seek to increase patient engagement and satisfaction through integration of feedback from patients, management, and professional colleagues
Focuses consistently on the patient to create a warm and welcoming environment
Tailor communication style to effectively influence quality outcomes and patient needs
Collaborate with pharmacy and front store colleagues to provide a complete patient experience
Maintain patient confidentiality in accordance with PHI and HIPAA standards

3. Healthcare Environment Management
Resolve conflict using appropriate management techniques
Cultivate and maintain positive relationships among practice employees, CVS Health colleagues and external partners
Reprioritize continually throughout the day to fulfill patient and business needs
Support the overall patient experience, by effectively managing clinical and non-clinical duties as well as patient expectations
Quickly adopt new service offerings and patient care models
Adhere to the core values of CVS Health MinuteClinic in all communications and interactions
Assist with hiring, development and evaluation of Practice employees
Complete necessary tasks for clinic operations, including but not limited to taking inventory, following up on lab results, receiving incoming phone calls, ordering supplies and maintaining clinic cleanliness

4. Business Acumen
Remain accountable to managing business needs including, but not limited to, budget, payroll, inventory, billing insurance, and payment collection
Own the success of your practice through implementation of the clinic level business plan designed to meet identified business goals
Assure complete and accurate payment for services through comprehensive documentation in the patient chart, verification of payment method (insurance, cash or combination) for each visit, and collection of payment as directed by the EMR
Complete revenue cycle managements tasks including collecting payment at time of service for all visits and preparing nightly deposits.

5. Autonomy
Work independently, prioritize and solve problems, take initiative, and advocate for their patients and their practice
Actively participate in professional development through professional groups, committees within the organization and/or additional external experiences
Maintain self-awareness and professionalism of individual actions and how they impact the clinic, practice, and healthcare industry
Continuing education, including what is required to maintain employment at Minute Clinic, is the responsibility of the provider

Required Qualifications
Minimum of two years of medically-relevant experience or equivalent
Completed accredited DOT certificate training program prior to start date
Completion of the DOT certification exam within 30 days of employment
Effective verbal, written, and electronic communication skills
Outstanding organizational skills and ability to multi-task
Initiative, problem solving ability, adaptability and flexibility
Ability to work without direct supervision and practice autonomously
Is proficient with information management and technology
Capacity to collaborate with professional colleagues as necessary to provide quality care
Depending on the market, the ability to be proficient in both speaking and writing in additional languages not limited to but including Spanish may be required
Basic Life Support (BLS) certification
Ability to take and pass a FIT test with the respirators that MinuteClinic provides, and to wear the provided respirator mask when protocol requires. This requirement applies to all clinics that have a co-located point of care COVID-19 testing site.

Preferred Qualifications
Providers will be assigned a primary clinic, however, are expected to travel to and staff other clinics within a manager-defined area as needed by the business
While performing the duties of the job, the employee is regularly required to move about and interact with customers, sit, write, operate the computer and phone, speak intelligibly, and hear patient responses
The employee must also possess the ability to perform overhead reach, bending / squatting to access supplies, balance and safely use a step stool, lift at least 20 lbs., and move about the surrounding location
Specific vision abilities include the ability to view and read a computer screen and other electronic devices

Education
Masters Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role required.

Business Overview
At MinuteClinic, a CVS Health business, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.