Job Description

Job Summary

Create exceptional patient experiences. Create relationships with customers. Join a high-performing team and grow a career! The Patient Access Advocate is an integral member of Cigna Medical Groups multi-disciplinary care team who functions under the direction and supervision of a registered nurse and/or licensed physician supporting patient calls and inquiries. The position provides professional, courteous, and friendly assistance to our customers. The Patient Contact Advocate will receive support (coaching and guidance) from their Team Leads and Supervisors.

Core Responsibilities

Schedule appointments accurately. Meets patient needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access. Verify patient coverage and eligibility, complete appropriate paperwork, schedule appointments, update patient chart, and assist with MyChart portal questions. Answer telephone in compliance with departmental procedures and quality metrics. Determine nature of call and routes appropriately and ensures the call is responded to promptly. Obtain detailed information in messages and documents in the Electronic Health Record. Provide clear and all-inclusive documentation of all outreach attempts and conversations to completion in the appropriate designated area provided through CMG.

Minimum Qualifications

* High school degree preferred.
* Computer skills required, particularly experience working with Microsoft Word and Excel.
* Ability to convey information to customers in a warm, clear, concise manner.
* Demonstrates positive customer service behaviors.

About Cigna

Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. We offer an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioral health, pharmacy, vision, supplemental benefits, and other related products. Together, with our 74,000 employees worldwide, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation.

When you work with Cigna, youll enjoy meaningful career experiences that enrich peoples lives while working together to make the world a healthier place. What difference will you make? To see our culture in action, search TeamCigna on Instagram.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.