Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer and Small Business Banking is at the center of our efforts to rebuild trust and transform the way we serve our customers and clients. The Consumer and Small Business Banking organization is focused on innovating and transforming our business with the customer at the center, better enabling customers to engage with us how, when, and wherever they choose through a broad suite of financial products and services. While we are pleased to be an industry leader in many consumer and small business areas, including retail deposits, debit card transaction and purchase volume, and small business lending, our primary goal is delivering for our customers. Our market positions are an outcome of great work by employees who are committed to serving our customers.

The Lien Release Department is responsible for providing superior service to our customers, investors and agencies through the completion of all tasks related to the release of the collateral/security interest after the payoff of the mortgage loan.

This Loan Servicing Specialist 2 position will be responsible for performing a variety of loan servicing tasks. This position requires a high level of accuracy and the ability to work with loan documentation, state/county specific standards, and compliance deadlines.

Responsibilities include:

* Receiving, opening and sorting incoming mail keeping count within appropriate tracking database.
* Completed/recorded release from the county; tracking receipt within system(s) of record.
* Tracking county rejects.
* Routing requests for information/older releases/release status.
* Forwarding recorded release documents to the appropriate party based on state or investor requirements (customer, title agent, off site storage).
* Forwarding original loan documents to the appropriate party which applicable based on state or investor requirements.
* Requesting document custodial files from the appropriate custodian based on investor and loan level indicators.
* Logging receipt of files which triggers the release process for remainder of the team.
* Ensure compliance with Wells Fargo, investor, legal, regulatory or business policies.
* Review and prioritize daily work to meet deadlines and goals.

Required Qualifications
* 6+ months of administrative experience, customers/people interaction experience, or a combination of both demonstrated through work or military experience

Desired Qualifications
* Basic Microsoft Office skills
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Strong analytical skills with high attention to detail and accuracy
* Excellent verbal, written, and interpersonal communication skills
* Ability to interact with all levels of an organization

Other Desired Qualifications
* Previous Lien Release experience
* Knowledge of loan documents including security instruments (mortgage/deed of trust) and assignments
* 1+ year operations experience within mortgage, banking and/or finance
* Effective critical thinking and problem solving skills with a focus on quality and attention to detail
* Effective at building good working relationships; team player
* Technical skills: MSP, Shaw, PAC2000, GEM, ICMP

Street Address
TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.