Job Description

Job Description
Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

National Underwriting and Production Risk Management (NUPRM) provides support for transaction underwriting, managing production risk, and implementation of policies and procedures that support the home lending process. As part of Wells Fargo Home Lending, NUPRM identifies and adopts best practices and controls in relation to retail mortgage products.

This Research/Remediation Analyst 2 within the National Escalation Team (NET) will be primarily responsible for assigning and managing customer driven escalation intake. This position will require exceptional communication and customer service skills with the ability to work very closely with all levels of the team. Attention to detail and the ability to manage multiple issues at one time is an important business function. Ability to develop partnerships is a critical part of the teams success.
Functions could also include:
May provide mentoring to other analysts within the NET, Fulfillment and Sales.
Providing recommendations that could be out of the box solutions.
Examining transactions to ensure accuracy and completeness.

Required Qualifications
* 5+ years of customer contact experience in a financial services environment; or 4+ years of experience in one or a combination of the following: financial services operations, underwriting, or quality assurance

Desired Qualifications
* Advanced Microsoft Office skills
* Ability to navigate multiple computer systems, applications, and utilize search tools to find information
* Excellent verbal, written, and interpersonal communication skills

Other Desired Qualifications
* An ability to perform root/cause analysis and strong drive towards effective resolution.
* Current mortgage experience preferred
* Mortgage underwriting or processing experience preferred
* Excellent customer service skills

Job Expectations
* Ability to provide and work from a home office
* This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Salary Information
The salary range displayed below is based on a Full-time 40 hour a week schedule.

MN-Minneapolis: Min: $47,900 Mid: $66,500
NC-Charlotte: Min: $47,900 Mid: $66,500
AZ-PHX-Northwest Phoenix: Min: $47,900 Mid: $66,500

Street Address
MN-Minneapolis: 2650 Wells Fargo Way - Minneapolis, MN
NC-Charlotte: 8505 Ibm Drive - Charlotte, NC
AZ-PHX-Northwest Phoenix: 11601 N Black Canyon Hwy - Phoenix, AZ

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.