Job Description

Telecom Business Specialist

Burbank, CA - US

Apply NowApply Later

Job ID 772674BR Location Burbank, California, United States; Orlando, Florida, United States Business The Walt Disney Company (Corporate) Date posted Jan. 28, 2021

Job Summary:

The Mission of Telecom Business Planning is to provide the highest quality of voice and data services at the most economical cost, and provide vendor and contract lifecycle management to meet the telecommunications needs of the Walt Disney Company through collaborating with our business unit telecommunications managers and leveraging our vendor Master Service Agreements.

The Key Functions of the Telecom Business Planning department are as follows:

* Telecommunications Contract Management
* Telecommunications Vendor Management
* Telecommunications Expense Management (TEMS)
* Project Assignments and Deliverable-Based Work

Responsibilities:

The Telecom Business Specialist will manage Disneys global telecommunications environment (wireline and wireless) by organizing, analyzing and determining Business Unit requirements, translating those requirements into a contracted service with our Telecommunications Service Providers. The Telecom Business Specialist develops sustainable operational processes to manage the provisioning, billing and cost recovery of those services. The Telecom Business Specialist will be required to maintain and manage the telecommunications contract management lifecycles (Negotiate, Approve, Execute, Capture, Track and Analyze), and provide technical and analytical support for projects requested by the Business Units and Enterprise Technology management. The Telecom Business Specialist will also be responsible for Telecommunications Vendor Management and attend the Service Action Plan meetings. This includes working with the vendors to implement or improve business processes, expedite or escalate service orders and/or issues, and participate in the quarterly performance review meetings to provide feedback and suggestions for service improvement with each vendor.

The Telecom Business Specialist will also lead and create telecommunications strategic, tactical and operational plans, lead and perform complex research and data gathering analysis, develop and manage project plans and perform financial analysis. Additionally, the Telecom Business Specialist will provide technical and analytical support for medium to large projects.

The Telecom Business Specialist will also interface with the Atos Telecom Expense Management (TEM) department to manage the following activities:
* Voice and Data Circuit Provisioning (Moves, Adds, Changes, Disconnects)
* Monthly Circuit Invoice Payment Processing via Tangoe Commcare Management Platform (CMP)
* Telecom Billing/Invoice audit and dispute resolution
* Carrier Aging Report (AR) invoice/payment research and reconciliation
* Business Unit circuit inventory and monthly charge inquiries and support
* Ability to prioritize work assignments and focus on most critical projects
* Ability to work with minimal supervision
* Demonstrated spirit of cooperation and willingness to get the job done; ability to instill these values in others

Basic Qualifications:

* Minimum of eight years related working experience in Business Administration, Telecommunications or IT related discipline.
* Strong contract negotiation and contract management skills.
* Previous exposure to financial accounting and financial systems
* Demonstrated knowledge of telecommunications technology and structure (Traditional Voice, VoIP, Cellular, MPLS, Ethernet, Private Line, Internet Access, Fiber Optic, Wavelength, DWDM, etc.).
* Extremely good oral and written communication skills
* Excellent project management and organizational skills
* Excellent quantitative and analytical skills
* Excellent interpersonal and presentation skills
* Excellent problem-solving skills and strong business and financial acumen
* Demonstrated ability to work with management and engineering personnel at all levels
* Ability to work independently and to use common sense and sound technical judgment to complete assignments in a timely manner.

Required Education

* Bachelors degree in Computer Science, engineering or related discipline, or equivalent work experience.

Preferred Education

* STEM Degree is preferred or 5 years of progressive voice or data communications experience with CLEC or ILEC carriers including Local and Long Distance (LD) billing & provisioning experience.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Companys powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, youll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disneys stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply Now Apply Later