Job Description

Position: Sr Director, Central Services, MSD EM
Reports To: Vice President, Global Services
Location: Remote

COMPANY INFORMATION
Thermo Fisher Scientific Inc. is the world leader in serving science, with revenues of $20 billion and more than 70,000 employees globally. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive services.

DIVISION SUMMARY
Thermo Fisher Scientific's Materials & Structural Analysis Division (MSD) supplies innovative solutions for microscopy and microanalysis. We provide SEMs, TEMs, and DualBeam FIB-SEMs combined with advanced software suites to take customers from questions to usable data by combining high-resolution imaging with physical, elemental, chemical, and electrical analysis across scales and modesthrough the broadest sample types.

POSITION SUMMARY

This leadership position is responsible for Global Central Services Operations which include Global Technical Support (field and products support), Technical Training & Documentation and Logistics.
The Central Support Services leader is accountable to develop and execute the central strategy focusing on operational excellence and working effectively in a matrix management environment, ensuring alignment with stakeholders. The Central Support Services group consists of 250 global employees.

Key Responsibilities:

* Lead Global Teams (China, APJ, AMERICAS and EMEA) across all the Central Support Services groups.
* Develop a strategy and establish annual priorities for the Central Support Services Group, working with the broader stakeholders ensuring business alignment and best in class operations delivered in an optimized fashion.
* Act as a strategic partner with business unit VP/GMs on service strategy for their respective markets
* Lead and drive Central Support Services modernization programs leveraging services industry best practices and digital innovation.
* Ensure clear SOP for each group and management dashboards to effectively monitor, manage and communicate operational and strategic performance across the all Central Support Services group, embracing our culture of continuous improvement through our PPI (Practical Process Improvement) Business System.
* As a member of the Services Leadership team, actively participate to ensure the service organization meets and exceeds AOP and act with agility to adapt to market requirements.
* Collaborate with Corporate and Group functions to share best practices as well as leveraging expertise to accelerate the Central Services Support programs Time to Market.
* With an operational excellence mindset, Lead, coach and develop the central services support teams and build strong leaders for the company

Minimum Qualifications:

* Demonstrated track record in driving Services Transformation for centralized operations through business processes reengineering, new business models and Technology.
* Demonstrated track record in designing and implementing Services Automation and Optimization programs
* Experience in leading remote support organization
* Data Based Analytical capabilities in complex situations leading to draw correct assesments and to formulate clear strategies.
* Proven ability to drive results through Business Case Management (ROI) leveraging data, KPIs management and programmatic approach (Lean, 6-sigma or similar tools to drive operational improvements).
* Ability to lead innovation and be an out of the box thinker.
* Experience working in a global organization with demonstrated ability to lead effectively and drive results in a matrixed management operating environment
* Experience in deploying new technology globally (Services Management System, Knowledge management)
* Excellent communications skills, verbal and written, with technical and executive audiences.
* Highly motivated, self-confident and inspirational leader with a collaborative, open management style that fosters participation and contribution by others.
* 15+ years of relevant work experience driving and leading Global Team
* Ability to travel up to 40% globally.

At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.