Job Description

The Quality Assurance (QA) Training Specialist is primarily responsible for delivering group and individual training to employees that perform key process functions for an logistics, repair and integration center; which includes providing recommendations into the development of training materials.

This position is responsible for performing ~1% quality assurance audits of all tasks/functions in accordance with established standard operating procedures, document pass/fail and deliver feedback/coaching to department leaders for immediate corrective action to support improved business operations. Responsible for maintaining all training and auditing records as pursuant to ISO 9001:2015 and other management system requirements.

This position is expected to identify root causes in overall facility performance and process gaps as it relates to key processes and work with local leadership to ensure conformance to Standard Operation Procedures.

Essential Duties & Responsibilities Required:

- Assess process needs and deliver training programs- including material handling equipment
- Conduct quality assurance audits pursuant to management requirements standard operating procedures
- Maintain training and auditing records in accordance to management system requirements
- Develop training curricula; provide recommendations to Quality Manager
- Additional duties as assigned
- Meets attendance and punctuality standards

Required Knowledge, Skills & Abilities:

- Able to adjust readily to change and adapt as needed.
- Able to build solid, effective working relationships with others.
- Able to communicate clearly and convey necessary information.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.
- Able to create and conduct formal presentations.
- Able to execute instructions and to request clarification when needed.
- Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
- Able to interact effectively with all levels of management.
- Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
- Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.
- Able to perform basic mathematical calculations.
- Able to recognize and attend to important details with accuracy and efficiency.
- Able to transport up to 50 lbs.
- Able to use common office equipment.
- Able to use relevant computer system applications at an intermediate level.
- Able to work independently with minimum supervision.
- Possesses strong data entry skills.
- Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
- Possesses strong multi-cultural interpersonal skills.
- Possesses strong organizational and time management skills, driving tasks to completion.
- Able to maintain confidentiality of sensitive information

Experience:

- Must have a minimum of 3 years experience assessing and delivering ISO 9001:2015 or other standardized training and performing ISO quality assurance audits in a manufacturing, repair, or logistics setting.

- 5 years experience is preferred.

Education/Certifications:

- High School Degree required

- Bachelor's Degree preferred

- ISO Certified preferred and Lean Sigma Yellow belt preferred

Working Conditions:

- Distribution center environment may include: exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions
- Occasional non-standard work hours or overtime as business requires.

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Cultural Competency Requirements:

* Within Tech Data diversity is one of our fundamental shared values. We are a multi-cultural environment and we pride ourselves on being a welcoming place of work where we celebrate inclusion and champion people from a multitude of backgrounds.

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Join our team to connect the world with the power of technology!

Tech Data is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.