Job Description

At SpartanNash, relationships matter, and our Corporate team takes that sentiment to heart in the way we work as one totally aligned team, support and respect each other and share the highest standards of excellence. Were always looking for the next great idea or a new way to approach a challenge, and we collaborate and innovate to achieve our goals.

Location:

100 Mission Ridge - Goodlettsville, Tennessee 37072

Job Description:

* Responsible for supporting Customer Service activities such as answering and resolving incoming customer communications, documenting customer interactions, entering orders into the system, preparing, maintaining and distributing miscellaneous department paperwork, records, and reports. Internal and external communications with appropriate parties.
* Answer and respond to all incoming customer telephone calls and emails in a courteous and professional manner.
* Create JDA files for transportation.
* Distribute and/or deliver incoming and outgoing mail as assigned.
* Incumbents within this position may be assigned a variety of the duties below accordingly within your assigned department. This is not intended to be an all-inclusive list of responsibilities.
* Maintain documentation of inquiries, requests and issues in customer interaction tracking database.
* Maintain records and files for vendor, new item and contract deal information as required
* May maintain delivery schedules (both holiday and non-holiday).
* Prepare, distribute and maintain department paperwork, records, and reports accordingly (i.e. handbills, customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports).
* Quality Assurance
* Work with external manufacturers to address concerns and establish corrective actions.
* Research and take action to resolve complaints/problems to the customer's satisfaction, under direct supervision.
* Review and organize records for accuracy and completeness.
* Review incoming information for data entry and communicate with vendors, customers or appropriate personnel to verify information as needed to ensure accuracy.
* Ensure customer issues are addressed in a timely manner; follow issues through to completion and partner with other departments as necessary to ensure resolution. Work with customer and/or other departments to ensure communication and status updates of issue resolution.
* Enter orders into system as required in a timely and accurate manner. Track, maintain, update and correct orders in system and resolve routine issues as necessary. Escalate issues to management as appropriate (i.e., missing or incorrect orders, order accuracy issues, etc.)
* Maintain information and data entry information in the pricing and buying system to include new item setup, contract deal information, vendor data, etc. and communicate information to cross-functional business partners ( i.e., Accounting, Pricing, Space Management) as needed.
* Business Management
* Compile and coordinate data and requests for vendor profile and new item creation and maintenance.
* Communicate with outside brokers for all new items in deal packages, and update the system with any changes.
* Process Vendor Price Reduction (VPR) requests.
* Coordinate items for customer meetings.
* Credits and Billing
* Process Vendor Credit Memo (VCM) payments for each military commissary.
* Verify pricing for all items included in a return authorization request.
* Research, authorize and record returns, including mis-picks, damages, outdated items, and product recalls.
* Process distribution center billing rollups with DeCA.
* National Key Accounts
* Contact vendor/stores directly if order is not submitted by scheduled deadline to ensure that all orders are received by the warehouse in a timely manner.
* Escalate technology related issues to IT Customer Support Center for resolution. Follow established severity level definitions to apply consistent sense of urgency to issues reported.
* Send credit tracker report as required.

Heres what youll need:

* High School Diploma or GED (Required).
* One-year sales, customer service, retail or warehouse experience strongly preferred.
* Must be highly proficient with Microsoft Excel and Word
* Ability to analyze data

SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!

We are not able to sponsor work visas for this position.

SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more here.

SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.