Job Description

Description

The Fulfillment Specialist role performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. The position requires the application of various complex methods, procedures and knowledge of the business units product(s) and application(s). The position requires routine decision making without consulting supervisor and the ability to prioritize.

Primary responsibilities include:

* Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs
* Completion of multiple daily functions in an accurate and timely fashion, using advanced analytical skills is required
* May work independently on special projects often interacting with all levels of management, serving as a resource of the business unit
* Capable of solving problems in assigned areas
* Research routine customer inquiries as appropriate
* Will determine the source of problems and work to resolve them accurately and within quality control and service level agreement requirements
* Utilize knowledge of regulatory and compliance requirements to help minimize financial risk to the bank and detailed knowledge of multiple systems to solve problems
* Provide excellent customer service to internal and/or external customers
* May include reporting responsibilities which may entail creating, monitoring and analyzing
* May assume department administrative duties as required
* May interface with other departments on projects or initiatives
* May require multi-tasking and cross training within the department
* Perform other duties as assigned

Qualifications

Skills Qualifications:

* Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment
* Advanced problem solving skills and analytical skills
* Strong compliance/regulatory environment knowledge/skills
* Strong ability to multi-task & strong organizational skills
* Strong ability to communicate effectively verbally and written with all levels of colleagues
* Excellent customer service skills
* Strong product knowledge
* Solid knowledge of MS Word
* Solid knowledge of MS Excel & Outlook
* Advanced knowledge of department computer applications and systems
* Strong PC skills

Education Qualifications:

* High School or Equivalent required, Associate Degree preferred
* 2 - 3 years Operations experience, experience working in an operations environment preferably financial institution

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.