Job Description

At Bristol Myers Squibb, we are inspired by a single vision transforming patients lives through science. In oncology, hematology, immunology and cardiovascular disease and one of the most diverse and promising pipelines in the industry each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Accountable for ensuring that knowledge management programs and systems are focused on sharing best practices most critical for the strategy, reduce complexity and improve efficiency of the Learning systems. Accountable for leading key Learning and Development Programs and Systems: Learning Management System (Success Factors) Owner, Site Human Error program, New Hire Program, University Relations Program (Summer Internship Program), Manager Capability Program and Site Training Metrics to ensure the highest quality standards in our operations and to comply with the requirements of governmental regulations. This position must comply with all Security guidelines, Environmental Health and Safety regulations and the current Good Manufacturing Practices required by the job function.

Responsibilities:

* Evaluate current business processes and systems related to Learning and Development looking for ways to improve efficiency, reduce complexity, improve customer experience and reduce human errors.
* Applies Lean Manufacturing, Six Sigma, and other waste and/or variability-reduction principles to improve Learning and Development business processes and systems.
* Owns and manage Learning Management Success Factors System business requirements.
* Leads and develops Human Error initiatives and designs regulatory processes to prevent Human Error.
* Deploy Human Error trainings and Workshops for the site.
* Leads the human performance evaluation, provides advice and develops actions plans for the Site.
* Leads the New Hire Program for Regular, Leased Workers and Contractors (English and Spanish).
* Ensure proper data entry of training documents and in an agile manner to comply with business GMP requirements.
* Conducts competency models analysis for the site core functions. Identifies and pursue opportunities to use technology to maximize and facilitate knowledge transfer.
* Monitors effectiveness of knowledge transfer programs and makes needed corrections.
* Monitors and audits the areas Qualification training programs (QC Laboratories, Warehouse, Manufacturing and Utilities).
* Receives, evaluates Human Error Quality Events and provides advice and recommendations on the appropriate corrective and preventive actions (CAPA).
* Aligns the qualification training program needs with the requirement of functional areas.
* Submits and approves change requests and procedures.
* Conducts and approve training impact assessments for compliance documents and critical tasks.
* Evaluates and approve compliance documents in official document management system.
* Facilitates technical and regulatory training including the New Hire program.
* Works with the site areas to update training requirements specifically based on the needs of functional areas (Warehouse, QC, Manufacturing, Engineering, Maintenance, and Supply Chain, Manufacturing Technology).
* Prepares on time performance reviews for LMS administrators and manage disciplinary actions as needed.
* Monitor attendance trends enforcing applicable Company policies and procedures.
* Performs as Training function SME during audits.
* Monitor the overall Training Programs schedules.
* Ensures trainings expenses are within the approved budget.
* Performs as back up of the area Director as required.
* Lead cross-functional training project teams in the creation of strategic training initiatives.
* Participate in BMS cross-site training project teams.
* Diagnoses and assesses organizational needs and gaps in processes, systems and learning.
* Serves as an internal consultant to management, focused on targeting performance improvement needs, providing feedback, and recommending training and non-training solutions, including human reliability and investigations of human errors.
* Actively builds collaborative relationships partnerships with all levels of the organization in the identification and implementation of learning solutions.
* Demonstrates initiative, teamwork, commitment and follow-through with all training initiatives.
* Works independently and if issues or problems are identified, works with Management to resolve. May work on assignments that are complex in nature where independent action and a high degree of initiative are required in resolving problems and developing recommendations.

Knowledge and Skill:

* Bachelors Degree in Engineering, Business Administration, Industrial Organizational Psychology or Education.
* A minimum of 7 years of experience within the pharmaceutical manufacturing or medical devices industry with at least 3 years of experience in Learning and Development or related function.
* Knowledge of a combination of Lean Manufacturing, Six Sigma or similar is required with at least three (3) years of experience leading continuous improvement projects / initiatives.
* Three (3) years of supervisory experience, or leading multidisciplinary teams (disciplinary actions, performance appraisals, development of succession plans, etc.).
* Proven Statistical knowledge.
* Demonstrated ability to work with and lead a diverse, cross-functional team for projects and initiatives.
* Strong understanding of process improvement techniques and experience applying these.
* Strong analytical skills and experienced with project coordination, using problem-solving skills to foresee obstacles and make strategic decisions.
* Strong project management and organizational skills.
* Proficient knowledge in human error reduction process tools and strong knowledge in Root Cause evaluation associated to human error.
* Experience using LMS and eLearning tools.
* Knowledge in Competency Model development and /or High Performing Teams.
* Proficient in cGMPs, Safety and Regulatory Agencies Regulations, documentation practices and manufacturing process.
* Highly developed communication, presentation, organizational, interpersonal skills, leadership and planning skills.
* Ability to balance multiple assignments in a fast-paced environment.
* Ability to drive collaborations across functions to accomplish objectives and to work collaboratively with all employees at all levels.
* Proficient knowledge of Computerized programs (Microsoft Office including Word, Power Point, Excel and etc.)
* Demonstrates strong problem-solving and decision-making skills.
* Bilingual Spanish/English. Both written and verbal are required.
* Ability to establish and maintain excellent working relationship with a variety of internal and external customers.
* Experience working with manufacturing documents, change controls, deviations and regulatory documentation
* Ability to effectively manage multiple projects at the same time with minimum supervision
* Willing to work irregular hours, rotating shifts, weekends and holidays.

Around the world, we are passionate about making an impact on the lives of patients with serious diseases. Empowered to apply our individual talents and diverse perspectives in an inclusive culture, our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives.