Job Description

Responsibilitiesn

As a Retirement Specialist in our Mutual Funds area, youu2019ll assist customers by answering inbound phone inquiries about their accounts and help them take action. In this fast paced, high energy environment, helping people is not only rewarding, but our number one priority!

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Your day will be filled with:

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* Answering questions about our shareholderu2019s accounts.n
* Sharing knowledge on mutual fund investments.n
* Educating our clients on IRAu2019s and Non-Qualified accounts.n
* Taking requests to process transactions over the phone or help to fill out our forms.nn

This position is also a great way to advance your career. As a growing company with over 16,000 employees around the world, Principal offers a lot of ways for you to learn more, earn more and achieve more.

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Qualificationsnn
* Associates degree or equivalent customer service experience required. Bachelor's degree preferred.n
* FINRA Series 6 licensing will be required within the first 6 months.n
* Strong communication and customer service skills.n
* Results-oriented individuals who can work well in a team environment.n
* Ability to maintain strict confidentiality guidelines, multitask and attention to detail.n
* Basic computer skills with ability to efficiently navigate within numerous software and web applications.n
* Ability to acquire proven understanding of business unit products, processes and systems.nn

Additional Informationn

Work hours

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The hours of operation for this department are 7:00 am - 7:00pm, Monday - Friday. To be available to our customers, you would be available during these timeframes and may be required to work non-traditional hours.

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Location

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Open to remote candidates or those interested working out of our Des Moines, IA office.

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Work Authorization/Sponsorship

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At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

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Investment Code of Ethics

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For Principal Global Investors positions, youu2019ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

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Experience Principal

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While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees u2013 individually and all of us together. Explore our core values, benefits and why weu2019re an exceptional place to grow your career.

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Principal is an Equal Opportunity Employer

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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