Closing Specialist I ( Columbus )
Posted on: 5 Feb 2021
Columbus, OH
Job Description
Core Competencies
Excellent verbal and written communication skills
Empathizes with the customer
Understands and works to resolve customer issues
Communicates clearly and regularly with customers
Proficient in the technical components of the job
Demonstrates a determination to get the job done right the first time
Demonstrates a sense of urgency
Detail-oriented
Works well under pressure
Demonstrates ownership and follow through
Principal Duties and Responsibilities (in order of importance)
Make closing confirmation calls to ensure the closing took place and update system of record
Request and upload critical document packages from settlement agents
Complete specific state required documents as authorized signer
Provide backup to Hotline as required
Securely delivers the signing package to the title company for the closing.
Responsible for sending a copy of documents to our printing group to print and bind the Client Package
Initiate wire request to be sent to the settlement agent
Updates the system of record and works daily priorities
Knowledge and Experience
Minimum of 2 years Customer Service experience preferred
Minimum of 2 years mortgage environment experience with a thorough understanding of conventional, government, purchase and refinance in addition to FHA/VA
Possess strong attention to detail and strong problem solving skills.
Ability to work in a fast paced environment
Ability to prioritize competing tasks
Basic office skills
Basic computer skills
Ability to work independently or as part of a team
Strong teamwork and customer service skills required
Demonstrated understanding of the end-to-end mortgage loan process
Thorough understanding and proven ability to explain loan requirements as listed on the closing instructions
Effective liaison with necessary parties on behalf of customers
JPMorgan Chase & Co.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees255,998
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Website
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Jobs Posted9051
