Job Description

The Commercial Banking Digital team is responsible for digital (.com, mobile, API) channel management, product management and commercialization for the JPMorgan Chases Commercial Bank segment. Commercial Banking is a top provider of banking services to wholesale clients from small businesses to large, complex businesses with domestic and international needs.

JPMorgan is seeking a highly effective and innovative Digital Product Manager to work with the Executive Director in support of the Commercial Bank focus on the Access channel and the Corporate Client Banking & Specialized Industries (CCBSI) segment. Key responsibilities include:

* Understand and empathize with evolving customer needs through data, direct client feedback, usability studies, pilot studies etc. to develop and improve digital products, capabilities and client experience.
* Work collaboratively to represent the Commercial Bank client view around features, journey-based design, technologies and potential partners.
* Demonstrate thought leadership in the digital experience.
* Develop and maintain strong and working relationships in the Line of Business (Strategy, Product, Transformation, Technology, Control partners, Finance), Partners and across Digital (Design, Platform, Technology, Product, Channel etc.)
* Define, track and realize key digital performance metrics client experience, on-time/on-budget delivery, quality, operational performance, business cases/financial metrics. Track service issues, backlogs and manage through to resolution.
* Use Commercial Bank client data and direct feedback to guide the digital experience.
* Support efforts to create transparency across partner demand and digital capacity to ensure appropriate stakeholders are involved in and aware of changes to roadmap delivery or roadmap priorities.
* Work to consolidate and integrate product requirements across partners and prioritize investments.
* Support an operational cadence (business reviews, governance) with the Line of Business and partner functions to prioritize and manage digital roadmap delivery.
* Drive ready to launch and change readiness activities in partnership - Marketing, Readiness, Service, Support, Training, Legal, Risk, Compliance and Controls.
* Support development and maintenance appropriate controls and governance. Help to identify, manage and mitigate current and emerging risks.
* Support management of client service issues and production issues.
* Proactively keep abreast of market trends, JPMs digital channels, customer feedback and analytics to inform a strong understanding of the broader business, technology, digital/mobile marketplace. Leverage best practices and functionality from other digital functions.

Qualifications:

* Skilled in influencing and relationship management abilities.
* Critical thinker and consultative problem solver with a strong bias towards action.
* Healthy balance of intellectual curiosity, common sense, and execution rigor.
* Strong commercial orientation and customer focus.
* Demonstrated ability to operate in a collaborative way, within a multi-disciplined team as well as influence and collaborate with stakeholders with diverse points of view.
* 5+ years of experience in Digital products/channels/programs.
* Proven track record of successfully moving complex bodies of work from concept to launch.
* Experience in financial services product management and management consulting/strategy development.
* Experience working in an agile/lean software development environment.
* Able to relate technical enhancements to customer use cases.
* Demonstrated ability to collaborate across a matrix organization in a highly dynamic environment.
* Excellent written and verbal communication skills and presentation skills.
* Ability to prioritize projects and efforts according to business need and industry trends.
* Highly organized and detail oriented.