The KYC Manager is part of the Corporate Investment Bank team and is responsible for the day-to-day overall management of KYC Officers. The KYC Manager reports to the KYC NA Markets Senior Case Lead and is key player to ensuring the business is implementing and maintaining a robust AML/KYC program. The KYC Manager will manage a team of 10 to 12 KYC Officers and is responsible for recruiting, performance management, employee development and coaching, training and staff readiness.
Responsibilities:
o Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process. Represent staff's performance during semi-annual Talent review discussions
o Coordinate and lead regular team meetings where appropriate
o Provide KYC Officers with guidance and resources to perform their specified job functions
o Facilitates the collaboration of ideas and follow-up to recommend the best solutions
o Provide support in the process of interviewing and hiring new KYC Officers
o Manages the teams pipeline and MIS to ensure timely completion of DDFs and appropriate management of the
teams capacity
o Works with direct manager and local market leadership to maintain proactive management of client escalations, issues and other items that require special handling related to DDF completion.
o Works closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being
followed.
Qualifications - Internal
o BA/BS or equivalent work experience preferred.
o Prior experience in preparing and processing KYC forms strongly desired.
o Client Service or Data Quality and Controls experience is a plus.
o Strong verbal and written communication skills.
o Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.
o Strong analytical and problem-solving skills.
o Strong interpersonal skills; ability to partner with internal partners and leverage internal resources.
o Prior management/supervisory experience required
o Strong coach/people developer
o Excellent attention to detail.
o Independent, self-motivated and a team player.
o Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing and tracking metrics.
o Proficient in MS Office applications, especially Excel.
New York, New York
JPMorgan Chase & Co. operates as a financial services company worldwide. It operates in four segments: Consumer & Community Banking (CCB), Corporate & Investment Bank (CIB), Commercial Banking (CB), and Asset & Wealth Management (AWM). The CCB segment offers deposit and investment products and services to consumers; lending, deposit, and cash management and payment solutions to small businesses; mortgage origination and servicing activities; residential mortgages and home equity loans; and credit card, payment processing, auto loan, and leasing services.
The CIB segment provides investment banking products and services, including corporate strategy and structure advisory, and equity and debt markets capital-raising services, as well as loan origination and syndication; cash management and liquidity solutions; and cash securities and derivative instruments, risk management solutions, prime brokerage, and research.
This segment also offers securities services, including custody, fund accounting and administration, and securities lending products for asset managers, insurance companies, and public and private investment funds. The CB segment provides financial solutions, including lending, treasury, investment banking, and asset management to corporations, municipalities, financial institutions, and nonprofit entities, as well as financing to real estate investors and owners.
The AWM segment offers investment and wealth management services across equities, fixed income, alternatives, and money market fund asset classes; multi-asset investment management services; retirement products and services; and brokerage and banking services comprising trusts, estates, loans, mortgages, and deposits. The company also provides ATM, digital covering online and mobile, and telephone banking services. JPMorgan Chase & Co. has a collaboration agreement with Chicagoland Chamber of Commerce. The company was founded in 1799 and is headquartered in New York, New York.