Job Description

Description

HCA Healthcare ITG

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Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team.

You contribute to our success. Every role has an impact on our patients lives and you have the opportunity to make a difference. We are looking for dedicated professional like you to be a part of our team. Join us in our efforts to better our community!

At HCA Healthcare, you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional al la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan (ESPP), 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement program.

JOB SUMMARY

Under general direction of the Manager of Information Technology Customer Service Support (IT CSS), the Desktop Support Analyst works with a team to provide support for hardware devices, such as laptops, keyboards, mice and other peripherals. This support encompasses the Health Park campus and extends to a tiered Incident Management approach for Practices designated as those in scope for Physician Services Group (PSG).

GENERAL RESPONSIBILITIES

Primary responsibilities include:

Respond to Tier II PSG enterprise support requests in person or remotely as required

Areas of oversight include:

Enterprise hardware and software deployment and quality control

Hardware and software troubleshooting

Software upgrades/deployments/release management

Patch management, encryption, and antivirus

Evaluate and make recommendations meeting HCA Healthcare ITG standards for software, hardware, or mobile devices

Assists enterprise end user community in the proper use of endpoint systems

Responsible for installation, upgrade and configuration of network printers

Provide assistance with audio/visual equipment as needed

Advise and support PSG leadership and executive staff

Provide enterprise endpoint security guidance and ensure all PSG devices meet HCA Healthcare security standards

Develop enterprise documentation related to ITG PSG support and standards

Create and/or deliver internal cross-training and/or end-user training on a variety of technology and standards

This position requires strong people management skills, personal drive, and the ability to see strategy through to task completion in a matrix-reporting environment. Strong written, verbal, and presentation skills are required.

HCA Healthcare Information Technology Group (ITG) delivers healthcare IT products and services to HCA Healthcare's portfolio of business and partners, including Parallon, HealthTrust and Sarah Cannon.

For decades, ITG has been a pioneer in the industry, leading the transformation of healthcare into a new era of quality and connectivity. ITG relies on the breadth of the organization and depth of technical expertise to advance and enhance todays healthcare and to enable our physicians and clinicians to provide world-class, innovative care for patients.

ITG employees rally around the noble cause of transforming healthcare through technology and find inspiration in the meaningful work they docreating a culture that is Healthcare Inspired.

If you want a career in technology and have a heart for healthcare, apply your expertise to a mission that matters.

ITG is always looking for sharp, skilled, committed team members to join its Healthcare Inspired mission and culture. With job opportunities spread throughout the company and all across the country, ranging from strategy to development, from project management to product support, you can use your unique and valued expertise in many ways for the noble cause of healthcare

Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted by our hiring managers for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

RELEVANT WORK EXPERIENCE

1 or more years

EDUCATION

Bachelors Degree - Preferred

Technical Training

Other as Noted: CompTIA A+ and/or similar certifications - Preferred

OTHER/SPECIAL QUALIFICATIONS

A thorough knowledge and understanding of current and emerging technical services technology

Strong technical skills in configuring, installing, and troubleshooting of Microsoft Windows (all versions), Microsoft Office suite, antivirus software, TCP/IP, encryption software, and imaging software as well as experience in troubleshooting peripherals and handheld devices

Strong understands of technical support processes and workflow

Understands pertinent HIPAA guidelines

Analytical skills and detailed organizational skills

Demonstrated ability to communicate effectively verbally and in writing

Strong demonstration of customer orientation

Experience using remote desktop management tools

Experience using an enterprise ticketing solution

Knowledge of local area networks

Knowledge of IMAP, DLAP, Microsoft ActiveSync, Active Directory, Group Policy, WINS, DHCP, DNS, TCP/IP

Demonstrated ability to work in stressful situations

Strong competency of PC use and required tools

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, some bending, stooping and stretching. Requires hand-eye coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Requires lifting of up to 50 pounds occasionally. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Occasional travel among ambulatory PSG facilities in the PSG divisions may be required.