Job Description

Description

SHIFT: PRN
SCHEDULE: PRN/Per Diem

We are seeking a core laboratory based Call Center Representative like you to join our organization.

Integrated Regional Laboratories (IRL) is a full service provider for clinical laboratory and anatomic pathology services, providing hospitals, physicians, and clients with timely diagnostic information for patient care. We would love to talk to you about this fantastic opportunity.

We offer you competitive salary, a generous benefit package and growth opportunities. Your benefits include 401(K), PTO, medical, dental, flex spending, life, disability, tuition reimbursement, employee discount program, and employee stock purchase program.

The Call Center Representative provides front line client support to facilitate laboratory information exchange through handling of incoming and outgoing telephone interaction as well as thorough documentation of such interactions. Performs duties consistent with written procedures and regulatory requirements.

Supports the department in achieving department goals for service, quality, regulatory compliance, financial performance, patient satisfaction, healthy work environment, and integration of intra and inter-departmental activities.

* Is proficient with information system computer functions relative to job duties.
* Responds promptly and professionally to the needs of the client
* Answers phones and provides requested information in a courteous and timely manner
* Effectively researches, troubleshoots and follows through to addresses client inquiries within required timeframe.
* Evaluates client concerns, complaints and trends and recommends changes to accommodate client needs.
* Maintains accurate and complete client service center documentation.
* Conducts outgoing calls to clients to support the operations, billing and sales & marketing departments, as requested.
* Assists other departments in providing timely and accurate communication and retention of client information.
* Establishes a working relationship with hospital and other key accounts to maintain strong rapport and service levels.
* Effectively handles difficult client inquiries in a courteous and professional manner.
* Follows safety policies and procedures
* Protects sensitive and confidential information by actively participating in the Security Awareness program

Qualifications

You Should Have:

* High School Diploma
* 1-3 years of call center experience
* 1-3 years of clinical laboratory setting experience
* Must be able to fluently speak English & Spanish

IRL is a member of the nations leading provider of healthcare services, HCA Healthcare. HCA Healthcare ranks on Fortunes list of Most Admired Companies for three consecutive years. In addition, HCA Healthcare has also been named one of Ethispheres Worlds Most Ethical Companies. Join our tradition of excellence! HCA Healthcare ranks on Fortunes list of Most Admired Companies for three consecutive years and HCA Healthcare ranks 63rd on the fortune 500 list. In addition Ethisphere named HCA Healthcare as one of the Worlds Most Ethical Companies. We want you to join our tradition of excellence. Are you intrigued? Wed love to hear from you.

Notice

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