Job Description

United States, Georgia, Atlanta

Corp. Safety, Security & Compliance

01-Feb-2021

Ref : 4760

How you'll help us Keep Climbing (overview & key responsibilities)

Possess keen understanding of business and operating divisions.

Coordinate cross divisional efforts to implement solutions and promote fraud awareness throughout the company.

Ability to assess, develop and implement fraud mitigation measures across a wide array of exposure areas.

In depth understanding of Delta ticketing systems including passenger name record (PNR), fare interpretation, PNR history, ticketing policies and procedures.

Ability to audit Delta ticketing transactions for fare and rule infractions.

Ability to compile and lead employee investigations on complex ticketing abuse as primary auditor and interviewer.

Experience in working with HR, Legal, EO, operational leaders, as well as state, federal and local law enforcement agencies on fraud investigations.

In depth understanding of the Delta SkyMiles Loyalty program and backend systems used to support this program.

Ability to audit Delta Loyalty transactions for possible account takeover and or abuse and recover the account in CICS.

Ability to audit Delta ticketing transactions in the Accertify Interceptas program for credit card fraud and create data extract reports.

Familiarity with the Security Management System (SeMS) and ability to utilize the program to rate corporate ticketing products.

Support Delta Legal Chief Compliance Office regarding the enforcement of Deltas Code of Ethics and Business Conduct.

Develop and conduct RPU reporting for monthly KPIs.

Develop, oversee, and implement major projects and activities between other divisions on behalf of Corporate Security Revenue Protection Unit.

Develop both strategic and tactical plans that creates a safety-conscious environment that results in employee safety and well-being.

What you need to succeed (minimum qualifications)

College degree in finance, accounting or related field.

Background in auditing large sets of data and leading domestic and international fraud investigations including compiling the case and interview of subject.

Advanced knowledge of Loyalty programs and ability to identify and recover compromised accounts.

Knowledge of domestic and international ticketing policies, procedures and tariffs, to include fare calculation and pnr history.

Advanced proficiency with IT legacy systems including reservation booking systems and back end financial systems.

Experience in working with external credit card fraud prevention providers and ability to identify fraudulent credit card transactions and create data extract reports.

Advanced skills in Excel, Word, and Access.

Demonstrated ability to develop and implement fraud mitigation measures across a wide array of fraud exposure areas.

Ability to utilize query programs including Hyperion and SQL to write queries to detect abusive behavior in the designated disciplines.

Must be able to work with and safeguard confidential and sensitive information.

Must have seasoned analytical and deductive reasoning skills.

Must be able to think and act both tactically and strategically, to include developing and modifying fraud mitigation programs to support business objectives, risks, and continuous improvement.

Must be able to manage multiple projects or tasks and provide reliable, high-quality results under stressful situations in a fast-paced work environment.

Must have strong verbal and written communication skills including clear report and technical writing to develop and implement policy.

Must have strong interpersonal skills that enable communication and negotiation with all levels of personnel and management - both internal and external.

Must be willing and able to travel to all cities served by Delta.

Must be willing and able to work off-hours and weekends as the airline is a 24/7/365 operation.

(If transferring internally) Must be performing satisfactorily in present position

What will give you a competitive edge (preferred qualifications)

International and domestic fraud investigation background.

Advanced degree in a business-related discipline.

Designation as a Certified Fraud Examiner (CFE).