Job Description

Job Descriptions

Job Summary

The Director, Sales Communications will be responsible for leading the sales communications strategy and creative execution for all content across multiple platforms. Primary responsibility is to build communication campaigns that drive education and awareness of product launches, program changes, tool deployments, company initiatives, and channel news. The Director, Sales Communication will be responsible for bringing new thinking and innovative communication strategies to the sales organization. Partners closely with division communication partners, product stakeholders and channel leaders to understand priorities. Serves as a subject matter expert in communication platform enhancements. This role will partner with brand, marketing, employee engagement, product, channel, division, and program delivery teams. The Director, Sales Communications will oversee multiple large-scale projects simultaneously, with ownership for driving communication plans, assignments, scoping sessions, resource allocation, creative reviews, internal reviews, production and execution. The ideal candidate will excel in a fast-paced environment, possess strong strategic thinking skills, have the ability lead and motivate team members and be able to influence across all levels of the organization.

Job Description

Core Responsibilities

* Lead development of breakthrough communication campaigns

* Manage multi-level organization, with internal and contractor resources
* Manage a budget for external partnerships with multiple agencies and vendors
* Manage team to work collaboratively with day-to-day counterparts on the brand, marketing, employee engagement, product, channel, division, and program delivery teams to deliver appropriate assets.
* Present to various stakeholders, senior leadership, division partners and channel leaders on strategies and progress
* Conduct analysis on campaign effectiveness, providing recommendations on how to enhance campaigns
* Coaches direct reports on quality, creativity, and effectiveness of communications. This includes providing coaching and editing of communications copy (e.g. internal news articles, job aids, videos, etc.), how to effectively use story-telling for Xfinity initiatives and news, visually-appealing graphics that support communications, such as infographics, stylized e-mails and e-mail banners, etc., and how to define metrics, measure, evaluate and deliver reporting as needed to understand the success of projects.
* Consistent exercise of independent judgment and discretion in matters
of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
* Other duties and responsibilities as assigned.

Minimum Requirements:

* Bachelors degree or equivalent
* Generally requires 10+ years of experience
* Experience leading sales or frontline communication teams or a similar role, with a track record of working in a fast-paced environment, possess strong strategic thinking and ability to lead and motivate teams, influence management, peers and direct reports.
* Demonstrated success in developing breakthrough communications programs strategy, execution, and production.
* Proven track record working with and influencing cross-functional teams, as well as establishing an internal network of relationships at all levels of the organization to drive results.
* Experience with Adobe Creative Cloud (InDesign, Photoshop, Illustrator, After Effects, etc.) and Microsoft Office Suite (Outlook, Word, Excel, Power Point, Teams, etc.) as well as file management platforms such as Asana, Smartsheet, and SharePoint.
* Highly skilled in graphic design and experience creating digital content.
* Strong writing skills with demonstrated ability to take on detailed, complex communication requests and turn them into easily digestible, bite-sized deliverables
* Demonstrated success in managing a complex workload with multiple priorities and tight deadlines with a focus on measuring results and improving performance.
* Self-starter with the ability to work independently and thrive under pressure.
* Excellent verbal and written communication skills, with a strong executive presence.
* Solutions oriented leader.
* Respect and promote inclusion and diversity among the team and as showcased through the work.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Education

Bachelor's Degree

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.